Summary

Overview

Work History

Education

Skills

Timeline

Kaylee Banks

Franklin

Summary

Experienced with planning and facilitating activities that promote engagement and enjoyment. Utilizes creativity and organizational skills to design programs that cater to diverse interests. Knowledge of team collaboration and adaptability to ensure dynamic and responsive environment.

Overview

years of professional experience

Work History

Activities Assistant / STNA

Heritagespring of West Chester

07.2024 - Current

Lead and support meaningful social and cognitive activities for residents
Assist with ADLs including hygiene, mobility, and emotional support
Supported emotional well-being of residents through personalized interactions and attentive care during activities to foster engagement.
Provide quality daily care to residents under supervision of licensed nursing staff
Ensured safety and documented resident participation to maintain compliance and enhance program integrity.
Monitored resident participation and gathered feedback to evaluate program effectiveness and improve satisfaction.
Evaluated success of programs through assessments, adapting offerings based on resident needs and preferences.
Assisted in training new staff on activity facilitation and resident engagement strategies.

Front Desk Staff

Atrium YMCA

01.2023 - 07.2024

Managed check-in processes, ensuring accuracy and efficiency in member registrations.
Greeted and assisted members, enhancing customer satisfaction and fostering a welcoming environment.
Streamlined membership handling procedures, resulting in improved processing times and accuracy.
Ensured cleanliness and organization of front desk area, supporting professionalism and safety standards.
Developed proficiency in Microsoft Office and YMCA's SGA database system to enhance administrative efficiency.

All Roles

Hangry Hornet Pizza Company

Monroe, OH

05.2023 - 02.2024

Excelled in high-pressure settings, successfully addressing immediate demands.
Excellent communication skills, both verbal and written.
Collaborated effectively in team settings, enhancing support and guidance for peers.
Fostered a positive atmosphere by proactively assisting colleagues and customers.

Retail Sales Associate

Field & Stream

06.2022 - 08.2022

Delivered exceptional customer service, enhancing overall shopping experience for diverse clientele.
Greeted customers and helped with product questions, selections, and purchases.
Helped customers complete purchases, locate items, and join reward programs.
Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.

Education

BBA - Healthcare Management

Tiffin University

Tiffin, OH

01-2028

High School -

Franklin High School

Franklin, OH

05-2023

State Tested Nursing Assistant -

Carespring Healthcare Management

03-2025