Kaylee Barnes
CLINTON,Utah
Summary
Accomplished professional with extensive experience at Harland Clarke Corporation, excelling in roles requiring critical thinking and data entry precision. Demonstrated ability to manage multiple tasks efficiently, ensuring customer satisfaction and security compliance. Skilled in Microsoft Outlook and adept at problem resolution, consistently meeting and exceeding performance standards.
Overview
15
15
years of professional experience
Work History
Order Processor Level 2- Special Forces
Harland Clarke Corporation
08.2015 - Current
- Monitor special forces data base daily and process between 130 to 170 email orders from financial institutions.
- Correspond with customers regarding orders to clarify and request additional order information.
- Input order information into system and updated customer accounts to document and track customer orders.
- Adhere to all company processes and procedures to maintain customer account information security.
Custom Order Specialist
Harland Clarke Corporation
04.2011 - 08.2015
- Answered incoming phone calls for custom check orders and logos.
- Processed customer orders in line with established policies and procedures.
- Input order information into system to document and track customer orders
- Communicated with customers to address order inquiries, changes and cancellations.
Customer Service Representative
Harland Clarke Corporation
04.2010 - 04.2011
- Answered incoming calls for company product orders,
- Entered and processed order information promptly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
High School Diploma -
Washington High School
Ogden, UT05.2004
Skills
- Data Entry
- Problem Resolution
- Multitasking Abilities
- Time Management
- Critical Thinking
- Microsoft Outlook
- 10-Key
Accomplishments
Pillar of excellence award 2017
Leading by excellence awards 2013 and 2014
Timeline
Order Processor Level 2- Special Forces
Harland Clarke Corporation
08.2015 - Current
Custom Order Specialist
Harland Clarke Corporation
04.2011 - 08.2015
Customer Service Representative
Harland Clarke Corporation
04.2010 - 04.2011
High School Diploma -
Washington High School
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