Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Kaylee Bennett

Connersville,Indiana

Summary

Resourceful and dedicated professional with extensive experience in sales, customer service, and team leadership. Passionate about assisting others and delivering exceptional support in fast-paced environments. Skilled in training, communication, and problem-solving, with expertise in data entry, Microsoft Excel, and medical terminology. Proven track record of exceeding performance goals and achieving sales targets.

Overview

9
9
years of professional experience

Work History

US Health Insurance Verifier

RDI Corporation
12.2023 - 06.2025
  • Verify US health information and ensure accurate data entry.
  • Communicate effectively with customers to resolve inquiries and maintain satisfaction.
  • Communicate effectively via email with management to resolve any application discrepancies or corrections.

Best Buy Health Representative

RDI Corporation
12.2022 - 12.2023
  • Provided customer service, technical support, billing, and warranty claim filing.
  • Managed customer retention and ensured high-quality service delivery.

Team Leader/Supervisor

RDI Corporation
01.2021 - 11.2022
  • Led and coached a team of agents to enhance individual skills and achieve goals.
  • Managed daily operations and ensured quality performance and customer satisfaction.
  • Provided support in troubleshooting and resolving team challenges.

Telephone Sales Representative

RDI Corporation
07.2016 - 01.2021
  • Assisted in inbound/outbound sales and customer service campaigns.
  • Working independently and as a team.
  • Trained new agents, sharing best practices and strategies to improve team performance.
  • Received multiple awards for outstanding sales and achievements.

Education

Associate of Applied Science - Healthcare Support, Pharmacy Technician

Ivy Tech Community College
Richmond, IN

Skills

  • Data Entry
  • Adaptability
  • Microsoft Word, Outlook, and Excel
  • Ability to excel in a high-call volume environment
  • Versatile
  • Analytical
  • Medical Terminology
  • Multitasking
  • Strong Problem Solving Skills
  • Experience with CRM tools
  • Resourcefulness
  • Solution Oriented
  • Confidential Information Handling
  • HIPAA Compliance Awareness
  • Protected Health Information (PHI) Management

Awards

  • Cox Inbound Highest Conversion: 27.39%
  • Leapfrog 3rd Orders Sold in Q3: 360
  • 2nd Gold% in Q3: 19%
  • 3rd PSUs Sold in Q3: 724
  • Most Home Security Systems Sold in a Month(50

Timeline

US Health Insurance Verifier

RDI Corporation
12.2023 - 06.2025

Best Buy Health Representative

RDI Corporation
12.2022 - 12.2023

Team Leader/Supervisor

RDI Corporation
01.2021 - 11.2022

Telephone Sales Representative

RDI Corporation
07.2016 - 01.2021

Associate of Applied Science - Healthcare Support, Pharmacy Technician

Ivy Tech Community College

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