Kaylee Brown
Shawnee
Summary
Customer-Focused Retail Associate experienced in delivering tailored product recommendations and solutions that meet customer needs. Achieved high levels of customer satisfaction through effective communication and a calm, level-headed approach to challenges. Committed to driving sales and enhancing customer experiences through strategic execution of service initiatives.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Dillards Department Store
Shawnee
09.2023 - 05.2025
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with product selection and inquiries.
- Demonstrated knowledge of store products and services.
- Maintained organized merchandise displays throughout the store.
- Processed transactions accurately at the cash register.
- Collaborated with team members to achieve sales goals.
- Participated in training sessions to improve product knowledge and sales techniques.
- Kept informed about new products arriving at the store on a regular basis.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
Cashier
Harps Foods
Norman
07.2022 - 09.2023
- Processed customer transactions efficiently and accurately at Harps Foods.
- Assisted customers with product inquiries and provided excellent service.
- Maintained clean and organized checkout areas to enhance customer experience.
- Trained new cashiers on register systems and customer service best practices.
- Followed company security procedures for handling large sums of money.
- Learned roles of other departments to provide coverage and keep store operational.
Education
Epic Charter Schools
Oklahoma City, OKSkills
- Product knowledge
- Point of sale systems
- Cash handling
- Merchandise display
- Inventory management
- Sales analysis
- Customer engagement
- Training new staff
References
References available upon request.
Timeline
Retail Sales Associate
Dillards Department Store
09.2023 - 05.2025
Cashier
Harps Foods
07.2022 - 09.2023
Epic Charter Schools