Kaylee Caceres-Bengoa
Florence,NJ
Summary
Dependable worker determined on providing fast, high-quality customer service to guests in work place settings. Adaptable professional with expertise in personnel development, team collaboration, and resolving issues with customers, waitstaff and management.
Overview
1
1
year of professional experience
Work History
Server
Applebee's Neighborhood Grill & Bar
10.2022 - 08.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Takeaway
Outback Steakhouse
07.2022 - 10.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Crew Member Supervisor
Chipotle Mexican Grill
02.2022 - 05.2022
- Streamlined communication among team members for improved collaboration and overall job satisfaction.
- Boosted customer satisfaction with timely service and consistent quality through close supervision of team performance.
- Promoted a safe work environment by enforcing strict adherence to company policies and safety regulations.
- Facilitated training sessions for new hires, ensuring thorough understanding of job responsibilities and company expectations.
Education
Bachelor of Science - Nursing
Camden County College
Blackwood, NJ08.2027
High School Diploma -
Cherry Hill High School West
Cherry Hill, NJ06.2022
Skills
- Guest Engagement
- Sales Techniques
- Exceptional customer service
- Regulatory Compliance
- Service prioritization
- Interpersonal Communication
- Multitasking Abilities
- Adaptable and Flexible
- Staff Training
Languages
Spanish
Limited Working
Timeline
Server
Applebee's Neighborhood Grill & Bar
10.2022 - 08.2023
Takeaway
Outback Steakhouse
07.2022 - 10.2022
Crew Member Supervisor
Chipotle Mexican Grill
02.2022 - 05.2022
Bachelor of Science - Nursing
Camden County College
High School Diploma -
Cherry Hill High School West
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