Kaylee Caceres-Bengoa
Marlton
Summary
Dependable worker determined on providing fast, high-quality customer service to guests in work place settings. Adaptable professional with expertise in personnel development, team collaboration, and resolving issues with customers, waitstaff and management.
Overview
4
4
years of professional experience
Work History
Bartender
Corner house tavern
Columbus
08.2025 - Current
- Prepared and served a variety of beverages to customers.
- Maintained cleanliness and organization of the bar area.
- Managed inventory and restocked supplies as needed.
- Engaged with customers to enhance their experience at the bar.
- Followed health and safety guidelines during service operations.
- Collaborated with kitchen staff to coordinate food and drink orders.
- Performed opening and closing duties including restocking supplies.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Dental Assistant/Receptionist
Florence Dental Medicine
03.2024 - Current
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Sterilized rooms and prepped equipment and instruments for 10 procedures daily.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
Server
Applebee's Neighborhood Grill & Bar
10.2022 - 08.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Takeaway
Outback Steakhouse
07.2022 - 10.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Crew Member Supervisor
Chipotle Mexican Grill
02.2022 - 05.2022
- Streamlined communication among team members for improved collaboration and overall job satisfaction.
- Boosted customer satisfaction with timely service and consistent quality through close supervision of team performance.
- Promoted a safe work environment by enforcing strict adherence to company policies and safety regulations.
- Facilitated training sessions for new hires, ensuring thorough understanding of job responsibilities and company expectations.
Education
Bachelor of Science - Nursing
Camden County College
Blackwood, NJHigh School Diploma -
Cherry Hill High School West
Cherry Hill, NJSkills
- Guest Engagement
- Sales Techniques
- Exceptional customer service
- Regulatory Compliance
- Service prioritization
- Interpersonal Communication
- Multitasking Abilities
- Adaptable and Flexible
- Staff Training
Languages
2
Timeline
Bartender
Corner house tavern
08.2025 - Current
Dental Assistant/Receptionist
Florence Dental Medicine
03.2024 - Current
Server
Applebee's Neighborhood Grill & Bar
10.2022 - 08.2023
Takeaway
Outback Steakhouse
07.2022 - 10.2022
Crew Member Supervisor
Chipotle Mexican Grill
02.2022 - 05.2022
Bachelor of Science - Nursing
Camden County College
High School Diploma -
Cherry Hill High School West