Kaylee Charles-Rivera
Lansing,MI
Summary
T Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Medical Staff Coordinator
Eaton Rapids Medical Center
Eaton Rapids, MI
11.2021 - 06.2023
- Maintaining all Medical Staff files and ensuring they are up to date
- Maintained various policies and forms, such as Medical Staff Bylaws and regulations, and kept them at a constant state of survey readiness.
- Maintained Audio Digest subscription/program for physician education.
- Verifying and maintaining provider state licenses, DEA licenses, certifications, liability insurances, and National Provider Data Bank (NPDB).
- Processes new and reappointment applications for providers who are applying/renewing membership/privileges within the hospital.
- Take detailed minutes for Medical Staff and multiple clinical meetings and quality meetings.
- Process all payments to Medical Staff and creates the treasurer report for quarterly Medical Staff/Medical Executive meetings.
- Set up processes and enrolling providers with insurance payers that the hospital are in network with
- Having proper follow up with insurance payers on any denials or issues with provider enrollment
- Update CAQH for all providers and the hospital
- Will provide assistance with multiple tasks given by CNO and Director of Quality and Risk Management
- Participated in committee's within the hospital and help organize and implement Nurses Week.
- Hold current memberships with NAMSS (National Association of Medical Staff Services) and MAMSS (Michigan Association of Medical Staff Services).
Receptionist
Capital Urological Associates
Okemos, MI
12.2019 - 11.2021
- Greet patients, check in and out patients
- Collect copays, update patient demographics in chart
- Answer phone calls, triage phone calls to either schedule appointments, send messages to MA or Provider for guidance on patient concerns
- Very detailed orientated
- Scan medical records into patient charts, request for medical records from physician offices
- Place all incoming faxes in appropriate location either in charts
- Process in all incoming medical records requests that are outgoing
- inmate secretary. Scheduled all in office appointments for all inmate patients, ensure medical records are on file for provider
- Stay after hours for vasectomy clinic, making sure vasectomies' patients are checked in, checked them out and made sure their follow up appointments are scheduled
- Worked weekends occasionally for vasectomy reversal clinics, check in patients and checked out as well to ensure proper follow up.
Receptionist
Capital Internal Medicine Associates
Lansing, MI
01.2019 - 12.2019
- great patients and check them in
- Review patient demographics with patients , update charts when demographics has changed, collect copays and outstanding balances, schedule appointments, help patients who come in who are not on schedule.
- Validate Medicaid and Blue Cross plans on WebDennis
- Would work on scheduling patients for their physicals or follow ups and follow PCMH guidelines, and also keep my providers schedules full
- Would look up hospital records for patients with accessing both Cerner and Epic EMR systems
- Mail out letters, make appropriate copies of forms that are needed in office
- On occasions will put in requests for medications to providers and script nurses.
RECEPTIONIST & MEDICAL RECORDS CLERK
LAKE LANSING FAMILY PRACTICE
Lansing, MI
04.2014 - 12.2018
- Facilitate opening clinic, collect co-payments, and check in/out patients, schedule upcoming appointments, fax medical records, keep front office clean and tidy
- Clear fax server of incoming faxes, scan medical records into EMR system, and enter in data in chart such as lab data
- Answer all incoming phone calls into practice and help triage calls to either make an appointment or send messages to appropriate staff member
- Tracked referrals that was placed to other offices for patients, and made sure patient's were seen and retrieve office notes from that office
- Followed HIPAA compliance at all times with working with all medical records
- Cleaned and organized all drug closets and fridges.
ADMINSTRATIVE ASSISTANT
GREAT LAKES HEALTH CONNECT
East Lansing, MI
05.2012 - 01.2015
- Administrative assistant to the Human Resource Manager
- Answer all incoming phone calls and making sure all messages where sent the appropriate staff, as well schedule lunch meetings for staff members
- Would coordinate conference rooms for board meetings and staff meetings, assist marketing and sales departments on multiple occasions
- Create newsletter templates and help maintain company website
- Help maintain office supplies and prepare mailings and packages.
Education
ASSOCIATES - Human Resource Management
LANSING COMMUNITY COLLEGE
Lansing2015
ASSOCIATES - Management and Leadership
LANSING COMMUNITY COLLEGE
Lansing, MI2015
ASSOCIATES - General Education
LANSING COMMUNITY COLLEGE
Lansing, MI2014
HIGH SCHOOL DIPLOMA -
Leslie High School
Leslie, MI05.2008
Skills
- Customer Service
- Experience with multi-lined phone systems
- Advanced knowledge of multiple EMR Systems (Meditech, Epic, Cerner, Allscripts, and Practice Partners)
- HIPAA trained
- Medical Records
- Microsoft suite (Word, Excel, Powerpoint, ect)
- Medical Billing
- Phone Etiquette
- Triage
- Insurance Verification
- Office Administration
- Medical Scheduling
- Insurance verification
- Provider Enrollment
- Medical Terminology
- Staff Support
- Medicare Compliance
- Accreditation Coordination
Timeline
Medical Staff Coordinator
Eaton Rapids Medical Center
11.2021 - 06.2023
Receptionist
Capital Urological Associates
12.2019 - 11.2021
Receptionist
Capital Internal Medicine Associates
01.2019 - 12.2019
RECEPTIONIST & MEDICAL RECORDS CLERK
LAKE LANSING FAMILY PRACTICE
04.2014 - 12.2018
ADMINSTRATIVE ASSISTANT
GREAT LAKES HEALTH CONNECT
05.2012 - 01.2015
ASSOCIATES - Human Resource Management
LANSING COMMUNITY COLLEGE
ASSOCIATES - Management and Leadership
LANSING COMMUNITY COLLEGE
ASSOCIATES - General Education
LANSING COMMUNITY COLLEGE
HIGH SCHOOL DIPLOMA -
Leslie High School