Kaylee Coleman
Salem,IL
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Access Representative
SSM Health St. Mary's Hospital
08.2025 - Current
- Collaborated with healthcare teams to ensure accurate patient information and appointment scheduling.
- Resolved patient inquiries and issues, improving overall satisfaction with access services.
- Managed insurance verification processes, ensuring compliance with policies and reducing claim denials.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Trainer 1
North American Lighting
10.2021 - 08.2025
- Developed and implemented training programs to enhance employee performance and product knowledge.
- Evaluated training effectiveness through assessments and feedback to ensure continuous improvement.
- Mentored new trainers, fostering skill development and adherence to company standards.
- Collaborated with cross-functional teams to identify training needs and align with organizational goals.
- Analyzed training data to refine programs and optimize learning outcomes for employees.
Manager
Fas Mart/Shore Stop Convenience Stores
08.2019 - 09.2021
- Streamlined inventory management processes to enhance stock accuracy and reduce discrepancies.
- Developed employee training programs to improve service quality and operational efficiency.
- Implemented promotional strategies that increased customer engagement and sales performance.
- Oversaw daily operations, ensuring compliance with health and safety regulations and company policies.
- Fostered a collaborative team environment, mentoring staff to achieve high levels of performance and morale.
- Managed vendor relationships, negotiating contracts to secure favorable terms and cost savings for the organization.
Assistant Manager
Fas Mart/Shore Stop Convenience Stores
08.2019 - 02.2021
- Supervised daily operations to ensure compliance with company policies and procedural standards.
- Led daily store operations, ensuring adherence to company policies and procedures.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
DSP
Bryan Manor
06.2019 - 08.2019
- Assisted residents with daily living activities, ensuring comfort and safety.
- Trained new staff on best practices for resident care and facility protocols.
- Monitored and documented resident progress, communicating changes to the nursing staff.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Education
Associate of Applied Science - Medical Assistant
Kaskaskia College
Centralia, IL05-2027
High School Diploma -
Newton Community High School
Newton, IL01.2006
Certificate - Medical Billing And Coding
DeVry University
Naperville, IL09-2022
Skills
- Time Management
- Insurance verification
- Customer service
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Phone and email etiquette
- Medical terminology
- Healthcare systems navigation
Certification
- Bassett
- Illinois Liquor Control
- 2019 - 2022
- Liquor distribution certificate in Illinois
- Serve safe
- National Restaurant Association
- I have my manager food handlers certification through the state of IL
Timeline
Patient Access Representative
SSM Health St. Mary's Hospital
08.2025 - Current
Trainer 1
North American Lighting
10.2021 - 08.2025
Manager
Fas Mart/Shore Stop Convenience Stores
08.2019 - 09.2021
Assistant Manager
Fas Mart/Shore Stop Convenience Stores
08.2019 - 02.2021
DSP
Bryan Manor
06.2019 - 08.2019
Associate of Applied Science - Medical Assistant
Kaskaskia College
High School Diploma -
Newton Community High School
Certificate - Medical Billing And Coding
DeVry University