Kaylee Cozart
Louisville,KY
Summary
Super comfortable and familiar with the restaurant industry. From bussing tables to completing large catering delivery orders. I've spent three years learning and nearly perfecting the necessary skills to provide excellent service to customers on a daily basis. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results for everyone's benefit.
Overview
3
3
years of professional experience
Work History
Togo Specialist
Olive Garden - Darden Restaurants
10.2021 - 02.2023
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Cleaned and organized kitchen, dining and service areas.
- Greeted customers and answered inquiries regarding menu items and specials.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Assistant Manager
Dominoes Pizza
07.2020 - 01.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
High School Diploma -
The Excel Center - Clarksville
Clarksville, IN06.2023
Skills
- Thorough communication
- Efficient time management
- Leadership and delegation
- Hospitality Service Expertise
- Dining Room Management
- Guest Complaint Resolution
- Time Management
Timeline
Togo Specialist
Olive Garden - Darden Restaurants
10.2021 - 02.2023
Assistant Manager
Dominoes Pizza
07.2020 - 01.2023
High School Diploma -
The Excel Center - Clarksville
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