Samantha Breitkreutz
Richmond,TX
Summary
At Pablo’s Mexican Kitchen, I excelled as a Togo Specialist, adeptly managing high-stress situations and significantly enhancing customer satisfaction through meticulous order accuracy and proactive service. My strong multitasking and effective communication skills led to streamlined operations and increased repeat business, showcasing my ability to drive results and maintain professionalism in a fast-paced environment.
Overview
3
3
years of professional experience
Work History
Togo Specialist
Pablo’s Mexican Kitchen
9711 S Mason Rd
06.2021 - Current
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Maintained a clean and inviting pickup area, contributing to a positive customer experience.
- Reduced wait times for customers, prioritizing timely food preparation and packaging.
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Streamlined to-go operations, implementing an organized system for tracking orders.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
- Addressed any special dietary requests or accommodations made by customers while placing their orders with precision.
- Utilized strong organizational skills in arranging completed orders neatly while minimizing space consumption within the pick-up area.
- Increased repeat business by consistently providing friendly and attentive service.
- Fostered positive relationship with regular customers, recognizing their preferences and ensuring personalized service experience.
Education
Associate Of Science - Nursing
Wharton County Junior College
14004 University Blvd, Sugarland, Tx 77479Skills
- Strong multitasking
- Phone Etiquette
- Initiative-taking
- Quick Learner
- Detail Oriented
- Service prioritization
- Payment Processing
- Bill computation
- Problem-Solving
- Teamwork and Collaboration
- Attention to Detail
- Problem-solving abilities
- Active Listening
- Effective Communication
- Task Prioritization
- Professionalism
- Written Communication
Languages
Spanish
Native or Bilingual
Timeline
Togo Specialist
Pablo’s Mexican Kitchen
06.2021 - Current
Associate Of Science - Nursing
Wharton County Junior College