Ja-Ouria Rouse
Greenville,SC
Summary
Adaptable professional with a proven track record in managing point-of-sale operations and enhancing service processes through effective team collaboration. Strong attention to detail and communication skills contribute to improved customer satisfaction and operational efficiency. Committed to leveraging expertise to support organizational objectives.
Overview
2
2
years of professional experience
Work History
Togo specialist
Chili's Bar and Grill
Greenville, SC
01.2026 - 08.2026
- Greeted customers in a friendly manner and took orders for to-go items.
- Prepared to-go orders accurately for dine-in and curbside pickup.
- Managed order entry using point-of-sale system efficiently.
- Communicated with kitchen staff to ensure timely preparation of orders.
- Organized packaging and presentation of food for delivery.
- Verified accuracy of all orders before packing them into bags or containers for take-out.
- Prepared special orders according to customer requests while maintaining high standards of quality assurance.
- Assisted customers with menu inquiries and special requests.
- Provided menu information and answered questions about ingredients or preparation methods of food items.
- Maintained food at safe temperatures until customer pick-up, keeping hot foods separate from cold ones.
- Collaborated with team members to streamline service processes.
- Handled payment transactions and processed refunds.
- Communicated effectively with co-workers regarding new specials or changes in menu items.
Store Team Member
Five Below
Greenville, SC
12.2025 - 01.2026
- Provided exceptional customer service, resolving issues and enhancing shopping experiences.
- Assisted customers in locating merchandise and answering product inquiries.
- Operated cash register, processed transactions, and handled customer payments.
- Ensured cleanliness and organization of sales floor and stockroom, contributing to positive shopping environment.
- Collaborated with team members to create engaging product displays and promotions.
- Developed visually appealing store displays, increasing customer engagement and product visibility.
- Managed inventory levels, conducting regular counts and reporting discrepancies.
- Supported store opening and closing procedures, ensuring security and compliance measures were met.
Cashier
Wendys Restaurant
Greenville, SC
05.2025 - 11.2025
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Answered customer questions and provided store information.
- Issued receipts, refunds, credits or change due to customers.
- Processed sales transactions to prevent long customer wait times.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Trained new team members in cash register operation, stock procedures, and customer services.
Cashier
Dunkin' Donuts Franchising
Greenville, South Carolina
05.2024 - 05.2025
- Managed cash transactions and operated register efficiently during peak hours, ensuring quick service and accuracy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed customer orders quickly and accurately at a busy coffee shop.
- Engaged customers with friendly service, contributing to positive experiences and customer satisfaction at Dunkin'.
- Welcomed customers warmly upon entering the store. and answered any questions they had about the store's products and services.
- Maintained cleanliness and organization of the service area and dining space.
- Prepared beverages and food items according to established recipes and standards.
- Collaborated with team members to ensure smooth store operations during shifts.
- Followed safety and hygiene protocols while handling food and beverages daily.
Education
High School Diploma -
Wade Hampton High School
Greenville, SC05-2026
Some College (No Degree) - Health Administration
Greenville Technical College
Greenville, SC08-2026
Skills
- Point-of-sale operations
- Event support
- Quick Service
- Food safety practices
- Food handling
- Food preparation
- Food presentation
- Menu knowledge
- Transaction processing
- Inventory management
- Efficient packaging
- Order assembly
- Task prioritization
- Time management
- Adaptability
- Complaint resolution
- Effective communication
- Excellent communication
- Team collaboration
- Quick learner
- Service prioritization
- Team leadership
- Team building
- Problem-solving
- Organizational skills
- Customer service
- Quick learner
- Menu updates
- Sanitation standards
- Event support
- Customer billing
- Customer service
- Price memorization
- Event support
- Customer billing
- Organizational skills
Timeline
Togo specialist
Chili's Bar and Grill
01.2026 - 08.2026
Store Team Member
Five Below
12.2025 - 01.2026
Cashier
Wendys Restaurant
05.2025 - 11.2025
Cashier
Dunkin' Donuts Franchising
05.2024 - 05.2025
High School Diploma -
Wade Hampton High School
Some College (No Degree) - Health Administration
Greenville Technical College