Michelle Ferguson
Newark
Summary
Organized Head Server leverages extensive knowledge of food to satisfy customers and drive revenue growth. Excels at training, leading and motivating staff. Inspiring Head Server with distinguished history of increasing service standards and maximizing sales. Committed to best-in-class leadership and customer service with knowledge of conflict resolution and POS terminal operation.
Overview
16
16
years of professional experience
Work History
Togo Specialist
Olive Garden
Newark
11.2019 - Current
- Received payments, returned accurate change and closed checks in POS system.
- Filled faxed, mobile and online orders accurately, efficiently and on-time.
- Operated POS terminals to input orders, split bills and calculate totals.
- Prepared appropriate bags, labels and containers for take-out orders.
- Trained newly hired employees according to company procedures.
- Prepared, handled and served food according to standards and customer needs.
- Analyzed operational waste and established procedures to alleviate problems.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Head Server
Lambertville Station Restaurant and Inn
Lambertville
07.2010 - 06.2019
- Trained new servers on menu items and restaurant standards.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Calculated charges, issued table checks and collected payments from customers.
- Reconciled cash register at close of business, verifying totals and quickly resolving discrepancies.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Met with chefs to collaborate on menu changes, staffing needs and ways to improve restaurant.
- Provided exceptional service to high volume of daily customers.
- Designed schedules for front of house employees, adapting plans based on seasons, days and employee availability.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Education
Associate of Applied Science - Legal Studies
Delaware Technical And Community College
Newark, DESkills
- Seating assignment preparation
- Buffet setup and takedown
- High-volume dining
- Point of Sale (POS) system operations
- Working collaboratively
- Multitasking
- Friendly, positive attitude
Timeline
Togo Specialist
Olive Garden
11.2019 - Current
Head Server
Lambertville Station Restaurant and Inn
07.2010 - 06.2019
Associate of Applied Science - Legal Studies
Delaware Technical And Community College