Kaylee Craft
Ponca City
Summary
Dynamic manager with a proven track record at HTeaO, excelling in team leadership and customer service. Successfully enhanced customer satisfaction and achieved departmental goals through strategic planning and effective communication. Skilled in task delegation and CRM, fostering a productive environment that promotes employee engagement and operational excellence.
Overview
1
1
year of professional experience
Work History
Manager
HTeaO
05.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
GED - General Studies
Pioneer Tech
Ponca City, OK01.2025
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff management
Timeline
Manager
HTeaO
05.2024 - Current
GED - General Studies
Pioneer Tech
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