Kaylee Davis
Ringgold
Summary
Dynamic customer service professional with cash handling expertise from Dunkin' Donuts, adept at resolving conflicts and enhancing customer loyalty. As well as, welcoming Customer Service, greeting customers, counting money, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
13
13
years of professional experience
Work History
Customer Service Cashier
Dunkin' Donuts
08.2023 - Current
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Answered product questions using knowledge of sales and store promotions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Utilized POS system to handle customer cash and credit card transactions.
- Counted money in drawers at beginning and end of each shift.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and managed relationships with customers to increase customer loyalty.
- Processed refunds and exchanges in accordance with company policy.
- Learned duties for various positions and provided backup at key times.
- Handled cash with high accuracy and took care to check bills for fraud.
Volunteer
Catoosa County Library
11.2021 - 09.2023
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Maintained clean, neat, and operational facilities to serve program needs.
- Assisted with special events and programs.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Created educational materials to convey important information.
Salesperson
Community Yard Sale
04.2012 - 04.2012
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Education
High School Diploma -
Ringgold High School
Ringgold05-2024
Associate of Arts - General Studies
Dalton State College
Dalton, GA05-2026
Skills
- Calm demeanor
- Cash handling expertise
- Stress management
- Customer complaint/conflict resolution
- Cash register (POS) operation
- Customer service
- Product recommendations
- Attention to detail
- Customer inquiries
- Merchandise restocking
- Adaptability and flexibility
- Multitasking and organization
Timeline
Customer Service Cashier
Dunkin' Donuts
08.2023 - Current
Volunteer
Catoosa County Library
11.2021 - 09.2023
Salesperson
Community Yard Sale
04.2012 - 04.2012
High School Diploma -
Ringgold High School
Associate of Arts - General Studies
Dalton State College
Similar Profiles
Peter CayePeter Caye
Compliance / Sanitation Manager at Great American Donuts (Dunkin Donuts)Compliance / Sanitation Manager at Great American Donuts (Dunkin Donuts)
Richard AbainciaRichard Abaincia
Shift Manager at Golden Donuts Incorporated/ Dunkin DonutsShift Manager at Golden Donuts Incorporated/ Dunkin Donuts
Nadia MckissackNadia Mckissack
Dunkin, Crew Member at Donuts, Dunkin' DonutsDunkin, Crew Member at Donuts, Dunkin' Donuts
Melina NatarenMelina Nataren
Crew Member at Dunkin' DonutsCrew Member at Dunkin' Donuts
Jacob ChattinJacob Chattin
Machinist at BWXTMachinist at BWXT