Kaylee Dawn Brinkerhoff
Richfield,UT
Summary
Dedicated and motivated professional seeking to advance career goals while contributing to organizational success. Known for a strong work ethic and the ability to maintain confidentiality, ensuring trust and integrity in all tasks. Eager to embrace new challenges and acquire additional skills to enhance expertise and adaptability in a dynamic work environment. Committed to continuous growth and making a positive impact within the team.
Overview
13
13
years of professional experience
Work History
Retention CST Manager
EnviroGuard Pest Control
Remote
01.2023 - Current
- Directed customer service operations at EnviroGuard, starting as a representative and advancing to retention specialist within a year. Oversaw customer retention strategies to resolve service complaints and contract disputes. Promoted to CST lead to manage and train customer support teams, enhancing their problem-solving capabilities. Currently serving as CST manager, coaching team leads and conducting performance analytics to drive departmental and financial growth.
- Oversee a team of 20 retention specialists handling load of long-term clients and those needing temporary help, as well as retaining those who want to leave our companies services.
- Conducted regular assessments of team performance, providing feedback that fostered continuous improvement initiatives.
Owner
Dusk to Dawn Salon LLC
Richfield, UT / Dallas, TX
01.2017 - 01.2023
- Provided lash service and Teeth Whitening for hundreds of satisfied clients in the Sevier, Cache Valley and DFW area. Performed barbering, Teeth Whitening and lash Extension services. Developed great business experience, including budgets, bookkeeping skills, tax preparation, alongside marketing and growing her business.
- Developed promotional campaigns that increased seasonal bookings by targeting local clientele through social media.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Sales Representative
24 Hour Fitness
Dallas
01.2020 - 01.2021
- Providing excellent customer service as well as selling gym memberships, I hit 2nd top sales associate my first month there with my boss being the one to place 1st.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Built relationships with customers and community to promote long term business growth.
Teacher Assistant & Special Needs Substitute
Sevier School District
Richfield, UT
01.2016 - 01.2019
- Provided assistance to teachers of special needs students. Helped them set goals, complete daily tasks, and learn the school curriculum. Worked with the general population helping them to understand specific needs for these students.
- Supported teachers in creating individualized learning plans for diverse student needs and abilities.
- Assisted in classroom management by implementing positive behavior reinforcement strategies to enhance engagement.
- Monitored student progress through regular assessments, providing feedback to teachers for instructional adjustments.
Respite Care
DSPD
Richfield, UT
01.2013 - 01.2015
- The first job with DSPD was working in an office going through all confidential documents and uploading them onto an online platform. Later I was re-hired with a different job under DSPD where I Provided respite care to special needs students, along with emotional support to the students and families while providing respite care services.
- Ensured all respite care services complied with state regulations for enhanced client safety standards.
- Collaborated with families to create tailored care plans that address individual needs effectively.
Education
Associates of Applied Science - Cosmetology
Snow College
Richfield, UT01-2017
General - undefined
West Jordan High School
West Jordan, UT01-2014
General - undefined
Richfield High School
Richfield, UT01-2012
Skills
- Over 10 years of lash technician experience, general cosmetology & salon ownership
- Over 10 years experience in customer service & phone etiquette
- Over 6 years working with special needs teenagers & children
- Over 8 years experience in bookkeeping and money management
- Certified Lifeguard
- President of FCCLA
- Member of the FFA & FBLA
- Works well under pressure
- Provides excellent customer service, by making sure customer’s needs are met with a friendly attitude and smile
- Works well with co-workers, by maintaining a professional work environment
- Makes it a goal to exceed goals and expectations set by supervisors and managers
- Confident in using and learning new computer programs, as well as general office equipment
- Confident in managing and organizing documents
Timeline
Retention CST Manager
EnviroGuard Pest Control
01.2023 - Current
Sales Representative
24 Hour Fitness
01.2020 - 01.2021
Owner
Dusk to Dawn Salon LLC
01.2017 - 01.2023
Teacher Assistant & Special Needs Substitute
Sevier School District
01.2016 - 01.2019
Respite Care
DSPD
01.2013 - 01.2015
General - undefined
West Jordan High School
General - undefined
Richfield High School
Associates of Applied Science - Cosmetology
Snow College