Kaylee Derrow
Wellston
Skills
- Managed caseloads by developing individualized service plans and coordinating services to align with client needs, goals, and assessments
- Conducted interviews, assessments, follow-up reviews, and referrals to appropriate programs, providers, and community resources
- Maintained detailed and confidential records while ensuring compliance with DODD regulations, Medicaid requirements, and state policies
- Coordinated communication among families, providers, agencies, and community stakeholders to address services, concerns, and program participation
- Investigated complaints, monitored incidents, and facilitated resolution planning through thorough follow-up documentation
- Participated in compliance reviews, administrative meetings, and statewide trainings to maintain knowledge of policies, procedures, and regulatory changes
- Assisted with crisis staffing situations, provider interviews, funding authorizations, and coordination of community-based resources and supports
- Maintained accurate documentation, reports, and retention schedules for all assigned records and files