Kaylee Fohl
Connersville,IN
Summary
Diligent with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
5
5
years of professional experience
Work History
Cosmetologist
Kc&co.
Connersville, IN
11.2020 - 11.2022
- Provided personalized hair and skincare consultations to enhance client satisfaction.
- Preformed a variety of hair coloring techniques, ensuring quality results for diverse clientele.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Assisted in inventory management, monitoring product levels to ensure availability for services.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
Sales Associate
Label Shopper
Connersville, IN
05.2019 - 11.2019
- Assisted customers in product selection, enhancing shopping experience and satisfaction.
- Maintained store merchandise presentation according to company standards, ensuring appealing displays.
- Processed transactions efficiently using POS systems, improving checkout speed and accuracy.
- Resolved customer inquiries and complaints effectively, contributing to positive store reputation.
- Solved customer challenges by offering relevant products and services.
Clerk
Kroger
Connersville, IN
05.2018 - 05.2019
- Assisted in training new clerks on operational procedures and store policies.
- Resolved customer inquiries and complaints, providing exceptional service to enhance satisfaction.
- Coordinated with management to streamline checkout processes, reducing wait times for customers.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Communicated with customers and staff politely and professionally to uphold store standards.
Education
High School Diploma -
Connersville High School
Connersville, INCosmetology License -
Aveda Institute
Indianapolis, INSkills
- Social skills
- Friendly communication
- Active listening
- Licensed cosmetologist
- Customer service
- Teamwork and collaboration
- Punctual and reliable
- Cleaning and sanitation
Timeline
Cosmetologist
Kc&co.
11.2020 - 11.2022
Sales Associate
Label Shopper
05.2019 - 11.2019
Clerk
Kroger
05.2018 - 05.2019
High School Diploma -
Connersville High School
Cosmetology License -
Aveda Institute