Kaylee Fonseca
Miami,FL
Summary
Healthcare support specialist with bilingual communication skills for patient interaction, therapy administration, and accurate progress documentation. Coordinates care activities across healthcare teams using strong medical terminology knowledge. Supports scheduling through phone call handling and provider meeting coordination.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Front Desk / Physical and Therapy Technician
Parkside Health and Wellness Center
Boca Raton, Florida
04.2024 - 05.2026
- Administer therapy to patients after receiving treatment, including exercise, red light therapy, and acoustic wave treatment.
- Documented patient progress, and communicated observations to supervising therapists to inform treatment adjustments.
- Coordinated therapy session scheduling to enhance patient care and minimize wait times.
- Provided accurate information and support to client inquiries, ensuring a positive experience, and clear communication.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled incoming calls by directing them to the appropriate departments for resolution.
CNA
THE PALACE REHABILATION CENTER
Miami, Florida
01.2023 - 05.2023
- Facilitated acute patient care in home health and rehabilitation settings to enhance patient recovery.
- Aided residents with daily living tasks and personal care needs to promote independence and well-being.
- Communicated with physicians and RNs while following team-based care plans.
- Documented patient information accurately in electronic health records.
Education
Bachelor of Arts - Health Science
Florida Atlantic University
Boca Raton, FL05-2026
Bachelor of Science - Nursing
Nova Southeastern University
MiamiSkills
- Patient assessment
- Patient documentation
- Appointment scheduling
- Healthcare knowledge
- Customer service excellence
- Bilingual communication in Spanish and English
- Team collaboration
- Active listening
- Rapid learner
- Strong work ethic
- Privacy maintenance
Certification
CNA, CPR, and CMAA licensed
ACTIVITIES
A member of the Latin American club in school and former Vice President of HOSA (Health Occupations Students of America)
Timeline
Front Desk / Physical and Therapy Technician
Parkside Health and Wellness Center
04.2024 - 05.2026
CNA
THE PALACE REHABILATION CENTER
01.2023 - 05.2023
Bachelor of Arts - Health Science
Florida Atlantic University
Bachelor of Science - Nursing
Nova Southeastern University