Kaylee Frasier
Middletown,OH
Summary
Dynamic professional with a strong background in customer engagement and event coordination, honed at On Par Entertainment. Proven ability to enhance guest experiences through attentive service and effective problem-solving. Skilled in customer service skills and teamwork, ensuring seamless operations and high satisfaction rates in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Beer Wall Ambassador (FOH)
On Par Entertainment
10.2023 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive all-around experiences.
- Performed opening and closing duties diligently, ensuring the facility was ready for the high-energy pace of the shift.
- Enhanced customer satisfaction through attentive service and addressing inquiries promptly.
- Reset tables between guests by restocking low items and wiping down surfaces.
Sports Management Assistant
Dayton Dragons
03.2024 - 10.2024
- Assisted with game-day operations, including first pitches, sponsor promotions, and VIP tours.
- Provided customer service to fans, addressing questions and concerns.
- Served in various roles, including VIP Guest Services, Customer Service Booth, Box Office, and game-day receptionist.
- Gained hands-on experience in sports management, learning about team operations and event execution.
Booth Attendant
NYS Department of Environmental Conservation
04.2021 - 07.2023
- Managed campground reservations system, minimizing booking conflicts while maximizing site occupancy rates.
- Ensured smooth operations by maintaining an organized and clean booth area.
- Maintained grounds and common areas to promote a pleasant camping experience.
- Maintained clean and sanitary facilities, contributing to a positive camping experience for all guests.
Education
BBA - Business Management
Wright State University
Dayton, OH05-2026
Skills
- Customer engagement
- Social media management
- Event coordination
- Customer service
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
Timeline
Sports Management Assistant
Dayton Dragons
03.2024 - 10.2024
Beer Wall Ambassador (FOH)
On Par Entertainment
10.2023 - Current
Booth Attendant
NYS Department of Environmental Conservation
04.2021 - 07.2023
BBA - Business Management
Wright State University
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