Kaylee Fyfe
Bangor
Summary
Service professional with focus on member satisfaction and seamless service delivery. Experience in addressing member needs and ensuring positive interaction experience. Known for strong collaboration skills and adaptability to changing requirements. Reliable in supporting team efforts and maintaining high service standards. Can work well with other team members but will also work well independently.
Overview
4
4
years of professional experience
Work History
Member Service Representative
University Credit Union
Orono, ME
11.2025 - Current
- Assisted members with account inquiries and transaction processing.
- Provided support in resolving member issues through effective communication.
- Educated members on credit union products and services to enhance their experience.
- Processed loan applications and maintained accurate records for compliance purposes.
- Verified customer identification and documentation for compliant transactions.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
Barista
Starbucks
Bangor, ME
09.2024 - 11.2025
- Prepared and served high-quality beverages according to established recipes and customer preferences.
- Maintained cleanliness and organization of workstations and customer areas to enhance service efficiency.
- Engaged with customers to provide exceptional service and ensure satisfaction with their experience.
- Operated espresso machines and brewing equipment, ensuring proper use and maintenance for optimal performance.
- Handled cash transactions accurately, ensuring efficient processing of payments while managing register operations.
- Collaborated with team members to meet peak demand times, maintaining speed without sacrificing quality.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Restaurant Busser
Olive Garden
Bangor, ME
01.2024 - 09.2024
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted servers by efficiently clearing and resetting tables during peak hours.
- Collaborated with kitchen staff to ensure timely delivery of food and beverage orders.
- Monitored guest needs, providing prompt support for additional requests or concerns.
- Implemented best practices for hygiene and sanitation in compliance with health regulations.
- Trained new bussers on workflow efficiency and customer service standards.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Produce Associate
Hannaford
South China, ME
03.2022 - 11.2023
- Ensured freshness and quality of produce through daily inspections and adherence to safety standards.
- Organized and maintained produce displays for optimal customer engagement and sales performance.
- Executed inventory management tasks, tracking product rotation to minimize waste and enhance freshness.
- Collaborated with team members to streamline stocking processes, improving overall efficiency in produce department operations.
- Assisted in training new associates on best practices for handling and displaying fresh produce items.
- Monitored customer feedback to identify areas for improvement in product selection and availability.
Education
No Degree - Nursing
Husson University
Bangor, MEHigh School Diploma -
Erskine Academy
South China, ME06-2024
No Degree - Cosmetology
Empire Beauty School
Bangor, MESkills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Transaction processing
- Dispute resolution
- Account management
- Member account management
- Teamwork and collaboration
- Calm and professional under pressure
- Can work indepentently
Timeline
Member Service Representative
University Credit Union
11.2025 - Current
Barista
Starbucks
09.2024 - 11.2025
Restaurant Busser
Olive Garden
01.2024 - 09.2024
Produce Associate
Hannaford
03.2022 - 11.2023
No Degree - Nursing
Husson University
High School Diploma -
Erskine Academy
No Degree - Cosmetology
Empire Beauty School