Kaylee Gagne
Lowell,MA
Summary
Dynamic customer service professional with a proven track record at Market Basket, excelling in problem resolution and relationship building. Recognized for enhancing team performance through effective training and mentoring. Skilled in data entry and active listening, consistently delivering exceptional service and ensuring customer satisfaction.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Market Basket
09.2018 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained and mentored new staff, enhancing team performance and service standards.
- Managed cash register operations, ensuring accurate transactions and efficient service flow.
- Maintained product knowledge to assist customers in making informed purchasing decisions.
Cashier
CVS Pharmacy
05.2019 - 11.2020
- Processed customer transactions efficiently using POS systems.
- Provided exceptional customer service to enhance shopping experience.
- Maintained accurate cash drawer and balanced at shift's end.
- Assisted in inventory management, restocking shelves as needed.
Sales Associate
St. Vincent De Paul Society
06.2017 - 08.2017
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Organized merchandise displays to optimize sales potential and maintain a visually appealing store environment.
- Processed transactions accurately using point-of-sale system, ensuring efficient customer check-out process.
- Collaborated with team members to restock shelves and maintain inventory levels for popular items.
Education
Bachelor of Science - Marketing
University of Massachusetts, Lowell
Lowell, MA05-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
Timeline
Cashier
CVS Pharmacy
05.2019 - 11.2020
Customer Service Representative
Market Basket
09.2018 - Current
Sales Associate
St. Vincent De Paul Society
06.2017 - 08.2017
Bachelor of Science - Marketing
University of Massachusetts, Lowell
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