Professional Summary
Overview
Work History
Skills
Timeline

Kaylee Gannon

Barnes & Noble
Morrisville,PA
4
years of professional experience

Lead Barista, leads in cafe service by coaching 1–2 baristas per shift on drink and food suggestions, upselling, and ensuring personal and team member task completion. Manages 3–4 cafe supply orders per week, freshness checks, waste logging, and keeping inventory stocked through mindful ordering practices ensuring products stay in stock and minimizing waste. Creates drink and food signage that encourages customer engagement and assists in driving sales. Coaches team to keep wait times down while also providing a warm and welcoming environment to our guests.

Work History

Lead Barista

2 Years 8 Months
Barnes & Noble | 12.2023 - Current
  • Managed baristas, coached on drink and food suggestions for customers, and trained on upselling techniques while ensuring task completion.
  • Ordered necessary items for cafe operations, ensured timely delivery, and implemented inventory control to minimize stockouts and reduce waste.
  • Ensuring freshness on retail and backend items, properly logging anything that has to be wasted out.
  • Created signs for drink and food combinations to attract customers and generate discussions to enhance upselling opportunities.

Cashier

3 Months
Pet Supplies Plus | 07.2023 - 10.2023
  • Stocked shelves and organized perishable products using FIFO method to maintain freshness and ensure store cleanliness.
  • Swept and mopped floors, cleaned up after animals, and maintained dog shower areas to ensure a clean and safe environment for customers and pets.
  • Greeted customers and assisted in locating products, effectively upselling when appropriate; processed transactions at checkout.

Cashier

2 Months
Rite Aid | 12.2022 - 02.2023
  • Stocked shelves upon delivery, maintained orderliness, assisted customers in locating items, and processed their transactions.
  • Checked dates on items to ensure freshness and properly documented any items that were out of date.
  • Swept and mopped floor to ensure cleanliness, as well maintaining the shelves to ensure customers were met with clean and proper displays.

Skills

Drink and food preparation
Inventory management and vendor ordering
Stock replenishment
Cash handling
POS systems
Opening and closing procedures
Shift supervision
Team coaching
Upselling techniques
Customer service
Merchandising displays
Customer complaint resolution

Timeline

Lead Barista

Barnes & Noble
12.2023 - CurrentRead More

Cashier

Pet Supplies Plus
07.2023 - 10.2023Read More

Cashier

Rite Aid
12.2022 - 02.2023Read More
Kaylee Gannon