Kaylee Germano
West Warwick
Summary
Compassionate Physical Therapy Aide with a focus on enhancing patient comfort and engagement through therapeutic exercises and clear communication. As well as customer service and knowledge on medications.
Overview
6
6
years of professional experience
Work History
Physical Therapy Aide
Pappas OPT
North Kingstown, RI
01.2023 - Current
- Assisted physical therapists with patient exercises and rehabilitation activities.
- Maintained cleanliness and organization of treatment areas and equipment.
- Prepared treatment rooms and equipment for therapy sessions.
- Instructed patients on proper usage of therapeutic devices and tools.
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
- Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
- Increased patient engagement with therapeutic exercises through clear instruction, demonstration, and consistent encouragement.
- Collaborated with team members to improve workflow efficiency in treatment delivery.
- Supported administrative tasks including scheduling appointments and managing records.
- Documented patient progress and communicated findings to therapists.
Pharmacy Technician
CVS Pharmacy
Cranston, RI
01.2021 - Current
- Managed medication inventory, ensuring accurate stock levels and timely replenishment.
- Assisted pharmacists in preparing and dispensing prescriptions with precision.
- Utilized pharmacy software to process prescription orders efficiently and accurately.
- Trained new staff on pharmacy procedures and customer service best practices.
- Collaborated with healthcare providers to streamline patient care processes and medication adherence.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Counted and labeled prescriptions with correct item and quantity.
Cashier/Courtesy Booth Clerk
Market Basket
Warwick, RI
06.2020 - 01.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring proper cash handling procedures.
- Assisted customers with product inquiries and provided exceptional service.
- Collaborated with team members to streamline checkout processes and improve efficiency.
- Trained new cashiers on operational procedures and customer service standards.
- Resolved customer complaints effectively, enhancing overall shopping experience.
- Monitored inventory levels at checkout displays, ensuring stock availability for customers.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma - Kinesiology
University of Rhode Island
Kingston, Rhode Island, RI06-2027
High School Diploma -
West Warwick High School
West Warwick, RI06-2023
Skills
- Maintaining and cleaning equipment
- Maintaining inventory
- Home exercise programs
- Maintaining filing systems
- Customer communications
- Ultrasound therapy
- Balance training
- Therapeutic exercises
- Problem solving
Timeline
Physical Therapy Aide
Pappas OPT
01.2023 - Current
Pharmacy Technician
CVS Pharmacy
01.2021 - Current
Cashier/Courtesy Booth Clerk
Market Basket
06.2020 - 01.2023
High School Diploma - Kinesiology
University of Rhode Island
High School Diploma -
West Warwick High School