Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaylee Gumina

Jensen Beach

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Waitress

Nancy’s Italian Restaurant
02.2022 - Current
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Camp Volunteer

First United Methodist Church Preschool
06.2017 - 08.2022
  • Led groups of children safely through variety of camp activities.
  • Reported suspicious or disruptive behavior and policy violations to supervisor.
  • Stepped up to meet unanticipated and unassigned needs to support other team members and deliver optimum camper experiences.
  • Collaborated with other team members and actively engaged in staff meetings and training sessions.

Phone Girl

Big Slice Pizza
08.2021 - 07.2022
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Handled customer complaints using strong engagement, research and issue-resolution skills.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Used cash registers and credit card machines to cash out customers.
  • Processed orders and sent to kitchen employees for preparation.

Basketball Counselor

Martin County High School
06.2021 - 08.2021
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
  • Kept athletic and games equipment and facilities organized and maintained.

Shift Lead

Noodles & Company
08.2023 - 11.2023
  • Improved team efficiency by implementing new scheduling and task management strategies.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Streamlined inventory management processes to reduce waste and increase profitability.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.

Lead Phone Girl

Pete Supreme Pizza
05.2024 - Current
  • Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
  • Streamlined order placement process for improved accuracy and faster delivery times.
  • Addressed customer complaints with empathy, resolving issues promptly to ensure customer loyalty.
  • Assisted in managing waitlist during peak hours, resulting in a more organized and efficient system.

Education

Martin County High School
Stuart, FL

Bachelor of Science - Architecture

University of Kentucky
Lexington, KY
05.2028

Skills

  • Attention to detail
  • Problem-solving
  • Work ethic
  • Supply Restocking
  • Customer Assistance
  • Documentation Oversight
  • Flexible Hours
  • Organization

Timeline

Lead Phone Girl

Pete Supreme Pizza
05.2024 - Current

Shift Lead

Noodles & Company
08.2023 - 11.2023

Waitress

Nancy’s Italian Restaurant
02.2022 - Current

Phone Girl

Big Slice Pizza
08.2021 - 07.2022

Basketball Counselor

Martin County High School
06.2021 - 08.2021

Camp Volunteer

First United Methodist Church Preschool
06.2017 - 08.2022

Martin County High School

Bachelor of Science - Architecture

University of Kentucky

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Kaylee Gumina