Kaylee Hagen
Salt Lake City,UT
Summary
Highly determined and goal oriented professional with a strong drive for success. Very passionate about continuous improvement and delivering high quality outcomes in every endeavor. Skilled in analyzing policies, ensuring compliance with industry standards, and implementing effective controls. Adept at identifying and resolving issues with a proactive and solutions focused approach.
Overview
7
7
years of professional experience
Work History
Pharmacy Agent
WholesomeCo
Bountiful, Utah
04.2024 - Current
- Provide excellent customer service, assisting with prescription inquiries and offering orodicy suggestions based on individuals needs.
- Ensure compliance with all regulatory guidelines and pharmacy policies, maintaining accuracy in every transaction.
- Recommend products to customers, clearly explaining their benefits and how they can address specific needs.
- Process both card and cash transactions, ensuring secure and accurate payments.
- Close register at the end of shifts, balancing cash drawers and ensuring proper documentation.
- Manage drive thru operations, assisting customers efficiently while adhering to safety and customer service standards.
Store Manager
Sally Beauty Holdings Inc.
Holladay, UT
08.2021 - 03.2024
- Managed a team of 8-10 employees, ensuring a positive and productive work environment through coaching, mentoring, and resolving conflict.
- Oversaw inventory management, including stock counting, handling damages, and ensuring products were well stocked and organized.
- Ensured consistent customer satisfaction by addressing concerns, improving store layout, and maintaining high store standards.
- Led the hiring and training process, onboarding new staff and providing continuous development for existing employees.
- Achieved consistent year-over-year sales growth by implementing effective sales strategies and fostering a motivated team.
- Served as Brand Standards Captain, ensuring all stores in district met company guidelines for cleanliness and merchandising.
- Led as Credit Card Captain, driving initiatives that resulted in increased credit cards sign ups within the district.
- Diversified the stores product offerings, successfully expanding inventory to cater to broader range of customers and enhancing the stores appeal to a more diverse clientele.
Assistant Store Manager
Sally Beauty Holdings Inc.
Murray, Utah
06.2020 - 08.2021
- Trained and onboarded new employees, ensuring they understand company policies, product knowledge, and customer service standards.
- Created and managed employee schedules, delegating tasks efficiently to maximize time and improve customer service.
- Monitored store security, ensuring a safe environment for both customers and staff.
- Provided in depth product knowledge to the team, helping them better assist customers and drive sales.
- Assisted in daily operations, including store management, cash handling, and maintaining high visual standards.
Sales Associate
Sally Beauty Supply
Murray, Utah
02.2018 - 06.2021
- Greeted customers and provided exceptional customer service.
- Handled returns and exchanges according to company policies.
- Rotated stock for clearance markdowns and ensured new floor plans were implemented to optimize product visibility.
- Maintained a clean, organized, and visually appealing sales floor.
- Reached company sales goals, improving store sales from daily to yearly basis.
Front Desk Receptionist
Holiday Inn Express Hotel
Park City, Utah
11.2018 - 03.2021
- Recommended local establishments and activities to guests, tailoring suggestions to meet their interests and needs.
- Set up reservations for dining, entertainment, and other services, ensuring a seamless customer experience.
- Coordinated transportation arrangements for travelers, including taxis, shuttles, and private transfers.
- Managed check ins and check outs effectively.
- Processed credit card and cash transactions accurately and securely.
- Resolved guest complaints in a courteous and professional manner, ensuring guest satisfaction and positive feedback.
- Answered phone calls, addressed inquiries, booking requests, and providing relevant information about hotel services.
Education
High School Diploma -
Murray High School
Murray, Utah06-2017
Some College (No Degree) - General Studies
Salt Lake Community College
Salt Lake City, UTSkills
- Problem solving
- Communication & public speaking
- Conflict resolution
- Adaptability & resilience
- Creativity & innovation
- Negotiation skills
- Leadership & team management
- Time management
Timeline
Pharmacy Agent
WholesomeCo
04.2024 - Current
Store Manager
Sally Beauty Holdings Inc.
08.2021 - 03.2024
Assistant Store Manager
Sally Beauty Holdings Inc.
06.2020 - 08.2021
Front Desk Receptionist
Holiday Inn Express Hotel
11.2018 - 03.2021
Sales Associate
Sally Beauty Supply
02.2018 - 06.2021
High School Diploma -
Murray High School
Some College (No Degree) - General Studies
Salt Lake Community College