Summary
Overview
Work History
Education
Skills
Accomplishments
LANGUAGES
Timeline
Awards
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Castell Black

Pleasant Grove

Summary

Friendly and empathetic with developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

3
3
years of professional experience

Work History

Pharmacy Agent

Curaleaf
03.2024 - 06.2025
  • Maintained accurate records of client transactions and other relevant documentation for seamless operations within the agency.
  • Facilitated training sessions for new agents, elevating overall team performance.
  • Oversaw compliance with regulatory requirements, maintaining company's reputation.
  • Streamlined internal processes for improved efficiency and productivity within the agency.

Shift Manager

Chubby Baker
09.2023 - 01.2024
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Excelled in every store position and regularly backed up front-line staff.
  • Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.

Shift Supervisor

Starbucks
01.2022 - 02.2023
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.

Education

Some College - Psychology

Utah Valley University
Orem, UT

Diploma -

Riverton High School
Riverton, UT

Skills

  • Ensuring customer satisfaction
  • Problem-solving skills
  • Organizational skills
  • Clear communication
  • Attention to detail
  • Sales strategies
  • Positive attitude
  • Order fulfillment

Accomplishments

  • Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Organized product storage room to compliance and streamlined efficiency.
  • Supervised teams of 5 to 6 staff members.

LANGUAGES

American Sign Language

Timeline

Pharmacy Agent

Curaleaf
03.2024 - 06.2025

Shift Manager

Chubby Baker
09.2023 - 01.2024

Shift Supervisor

Starbucks
01.2022 - 02.2023

Some College - Psychology

Utah Valley University

Diploma -

Riverton High School

Awards

Space Camp, Huntsville, AL | Space Academy Wings

Specifically selected for a scholarship to learn about space, teamwork and effective communication. Led a team of 10 people as Flight Director for both Orbital and Lunar Landing missions.

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