Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Kaylee Hagglund

Pendleton,OR

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

General Aircraft Services
05.2020 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.

Nanny

Keegan & Katie Jones
01.2017 - 06.2023
  • Prepared meals and snacks for children based on dietary guidelines.
  • Assisted with light housekeeping duties as well as running errands.
  • Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.

Head Barista

Sweet Irene's Coffee
09.2021 - 12.2022
  • Monitored customer feedback to improve barista performance and customer service.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Served customers quickly and efficiently and created strategies to prevent delays.

Education

Bachelor of Science - Business Administration

Eastern Oregon University
La Grande, OR
12.2022

High School Diploma -

Griswold High School
Helix
05.2020

Skills

  • Document Control
  • Customer Service
  • Microsoft Experience
  • Order Processing

Timeline

Head Barista

Sweet Irene's Coffee
09.2021 - 12.2022

Customer Service Representative

General Aircraft Services
05.2020 - Current

Nanny

Keegan & Katie Jones
01.2017 - 06.2023

Bachelor of Science - Business Administration

Eastern Oregon University

High School Diploma -

Griswold High School

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Kaylee Hagglund