Kaylee Hanneman
Herriman
Summary
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
6
6
years of professional experience
Work History
Server
Stack 571
03.2025 - Current
- Delivered exceptional customer service to ensure guest satisfaction and repeat business while managing order accuracy and efficiency during high-volume service periods. I collaborated closely with kitchen staff to streamline food preparation and delivery processes, and I also trained new servers on menu items, service standards, and operational procedures. To enhance the overall guest experience, I maintained cleanliness and organization of the dining area, adapted quickly to changing priorities in a fast-paced environment, and addressed customer complaints or concerns professionally to ensure swift resolution and positive relationships. Additionally, I utilized my knowledge of the menu to make personalized recommendations that enhanced the dining experience.
Phlebotomist
Intermountain Healthcare
01.2024 - Current
- Perform blood draws and specimen collections with a focus on safety and patient comfort. Train new phlebotomists in the proper techniques and protocols. Maintain patient records and specimen logs with a high level of security and accuracy. Ensure compliance with HIPAA and patient confidentiality standards. Collaborate with lab technicians and medical staff to ensure prompt and accurate testing.
Supervisor
United Parcel Service
01.2021 - 01.2024
- Effectively oversaw a team of eight, providing supervision, training, and development in a fast-paced, high stress environment. Ensured adherence to safety standards, production targets and attendance requirements. Facilitated training for fellow supervisors to enhance operational efficiency. Entrusted with additional responsibilities due to excellent collaboration and consistently exceeding expectations.
Host/To-Go Host
Texas Roadhouse
01.2020 - 01.2021
- Greeted and engaged guests with a friendly disposition. Efficiently managed reservations, communicated wait times, and successfully coordinated seating assignments. Provided excellent customer service while managing take-out orders. Accurately processed customer requests, accepted payments and completed changes as needed. Played a crucial role ensuring an efficient checkout process while maintaining a pleasant and professional demeanor.
Education
Bachelor of Science - Nursing
Arizona College of Nursing
01.2026
Certified Nursing Assistant - undefined
Utah Nursing Assistant Registry
01.2025
Basic Life Support (BLS) - for healthcare providers
American Red Cross
01.2022
Skills
- Communication
- Problem Solving
- Detail Oriented
- Teamwork
- Strong work ethic
- Empathy
- Memory retention
- Safe food handling
- Food sales and promotion
Timeline
Server
Stack 571
03.2025 - Current
Phlebotomist
Intermountain Healthcare
01.2024 - Current
Supervisor
United Parcel Service
01.2021 - 01.2024
Host/To-Go Host
Texas Roadhouse
01.2020 - 01.2021
Certified Nursing Assistant - undefined
Utah Nursing Assistant Registry
Basic Life Support (BLS) - for healthcare providers
American Red Cross
Bachelor of Science - Nursing
Arizona College of Nursing
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