Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Kaylee Hansen

Nooksack

Summary

Dedicated CSR with proven strengths in customer service, complaint handling, and scheduling. Committed to enhancing client experiences and optimizing workflows.

Overview

8
8
years of professional experience

Work History

CSR/Administrative Assistant

Kulshan Veterinary Hospital
Lynden, Wa
01.2020 - 09.2024
  • Managed appointment scheduling and follow-ups, optimizing clinic workflow and patient care.
  • Educated clients on pet care products and services, enhancing overall customer experience.
  • Assisted veterinary staff with patient intake, maintaining accurate records and improving data accuracy.
  • Resolved client inquiries and complaints efficiently, fostering positive relationships with pet owners.
  • Trained new team members on customer service protocols, promoting consistency in service delivery.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Receptionist

Maplewood Animal Hospital
Bellingham, Wa
07.2016 - 04.2018
  • Provided exceptional customer service, addressing client inquiries and concerns promptly and professionally.
  • Coordinated communication between veterinary staff and clients to ensure seamless information exchange.
  • Assisted in maintaining accurate medical records using practice management software for improved data integrity.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.

Education

High School Diploma -

Mt. View High School
Bend, Or

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Computer proficiency
  • Payment processing
  • Client relations
  • Professional telephone demeanor
  • Scheduling
  • Follow-up skills
  • Customer education
  • Complaint handling

Interests

I have a unique passion within the veterinary profession that I have come to find is rare While I love the medical side of the industry, I truly love the owners of the animals we work with I have found over the years, that having someone who can help bridge the gap between medical staff and clients is the key to a successful doctor-client relationship

Timeline

CSR/Administrative Assistant

Kulshan Veterinary Hospital
01.2020 - 09.2024

Receptionist

Maplewood Animal Hospital
07.2016 - 04.2018

High School Diploma -

Mt. View High School

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