Summary
Overview
Work History
Education
Skills
Timeline
Generic

KIMBERLY DESJADON

Chapin,SC

Summary

Dynamic professional with a robust background in customer interactions and service solutions, adept at fostering customer satisfaction and loyalty through effective conflict resolution and communication skills. Recognized for a proactive approach to problem-solving and a strong commitment to achieving results in fast-paced environments. Proven ability to collaborate within teams while adapting to evolving needs, along with demonstrated leadership in training new team members and efficiently managing client records. Eager to leverage extensive customer service expertise to make a positive contribution in a dynamic work environment.

Overview

7
7
years of professional experience

Work History

CSR/Administrative Assistant

Star Collision Center
07.2022 - 04.2025
  • Managed client records
  • Set up client appointments
  • Provided policy and service information
  • Assisted customers with a warm and professional attitude
  • Answered general questions
  • Responsible for cashier duties
  • Handled online orders and credit card transactions
  • Manage warranties

Service center Csr

Star Buick GMC
07.2021 - 04.2025
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
  • Built rapport with customers through active listening, empathy, and personalized interactions
  • Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions

Warehouse associate

Stitch fix
04.2021 - 12.2021
  • Trained 10 new team members
  • Handled incoming and outgoing orders
  • Marked and packaged items
  • Handled problem orders
  • Handled exchanges
  • Picked orders
  • Processed orders from international all the way to military orders
  • Did inventory control
  • Did liquidation processes

Education

High school diploma -

Pleasant Valley High school
09.2014

Skills

  • Office Suite software
  • Data entry
  • Organizational skills
  • Corporate communications
  • Effective problem resolution
  • Customer support
  • Attention to details

Timeline

CSR/Administrative Assistant

Star Collision Center
07.2022 - 04.2025

Service center Csr

Star Buick GMC
07.2021 - 04.2025

Warehouse associate

Stitch fix
04.2021 - 12.2021

High school diploma -

Pleasant Valley High school
KIMBERLY DESJADON