Kaylee Hanson
Bentonville,AR
Summary
Resourceful Shift Manager known for high productivity and efficient task completion. Skilled in team leadership, operational management, and conflict resolution. Excel in communication, adaptability, and problem-solving to enhance team performance and achieve company goals.
Overview
2
2
years of professional experience
Work History
Shift Manager
Picklemans Cafe
Rogers, Arkansas
02.2025 - Current
- Managed daily cash operations, ensuring accurate bank deposits, change orders, and cash drawer balancing.
- Managed inventory levels and placed store orders to ensure product availability.
- Interviewed, trained, and onboarded new employees on company policies and customer service standards to enhance operational consistency.
- Monitored daily sales performance and managed labor costs to meet business goals and maintain efficient staffing levels.
- Supervised daily shift operations, facilitating smooth workflow and maintaining high service quality standards.
- Monitored daily sales performance and managed labor costs to meet business goals and maintain efficient staffing levels.
Barista/Cashier
Kennedy coffee roasters
Bentonville, AR
02.2026 - 08.2026
- Prepared and served coffee, espresso beverages, teas, and specialty drinks according to company recipes and quality standards.
- Delivered friendly, efficient customer service in a fast-paced environment.
- Operated POS systems, processed customer transactions, and handled cash payments accurately.
- Took customer orders, answered menu questions, and accommodated special requests.
Server
The Big Biscuit
Fayetteville, Arkansas
07.2025 - 10.2025
- Provided attentive, friendly customer service in a fast-paced restaurant environment, particularly during high-volume University of Arkansas game day weekends.
- Managed multiple tables simultaneously while maintaining order accuracy, service quality, and guest satisfaction.
- Adapted to fluctuating customer volumes and high-pressure situations while maintaining a positive attitude.
- Maintained clean and organized dining areas, service stations, and tables throughout each shift.
- Processed customer payments, handled cash transactions, and accurately closed out guest checks.
Education
Bachelor of Science - Diagnostic Medical Sonography
NorthWest Arkansas Community College
Bentonville, AR 08.2026 - 10.2026
GED
Springdale, ARSkills
- Cash handling
- Cash handling accuracy
- Inventory controls
- Staff training and onboarding
- Customer service focus
- Handling customer complaints
- Punctual and reliable
References
References available upon request.
Timeline
Bachelor of Science - Diagnostic Medical Sonography
NorthWest Arkansas Community College
08.2026 - 10.2026
Barista/Cashier
Kennedy coffee roasters
02.2026 - 08.2026
Server
The Big Biscuit
07.2025 - 10.2025
Shift Manager
Picklemans Cafe
02.2025 - Current
GED