Kaylee Heisey
Houston
Summary
Dynamic Customer Service Team Lead with a proven track record in enhancing operational efficiency and customer satisfaction. Expertise in staff training, policy enforcement, and quality control positions well for driving team success and maintaining high service standards.
Overview
4
4
years of professional experience
Work History
Customer Service Team Lead
Pizza Hut
10.2025 - Current
- Led customer service team to enhance operational efficiency and improve customer satisfaction ratings.
- Trained and mentored new team members on company policies and customer service best practices.
- Implemented process improvements resulting in reduced order processing times and increased accuracy.
- Resolved escalated customer complaints with effective problem-solving strategies, maintaining brand loyalty.
- Collaborated with management to streamline communication between front-line staff and upper management, fostering a cohesive work environment.
- Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
- Escalated issues to proper supervisors when standard processes were not effective.
- Delivered friendly and efficient customer service in a fast-paced restaurant environment
- Took customer orders accurately in person and over the phone
- Handled cash register transactions and processed payments quickly and correctly
- Resolved customer concerns professionally to ensure customer satisfaction
- Prepared food orders while following company safety and cleanliness standards
- Maintained a clean dining area, kitchen, and workstations
- Worked collaboratively with team members during busy shifts
- Assisted with stocking supplies and inventory organization
- Managed multiple tasks simultaneously during peak hours
- Ensured orders were completed accurately and delivered on time
- Promoted menu items and specials to customers
- Followed food handling and sanitation guidelines
Janitorial Lead
Gamma Technologies LLC
02.2024 - Current
- Supervised daily cleaning operations to ensure high standards of cleanliness and safety compliance.
- Trained and mentored junior staff on effective cleaning techniques and equipment usage.
- Developed and implemented efficient cleaning schedules to optimize workflow and resource allocation.
- Conducted regular inspections of facilities to maintain quality control and address maintenance issues promptly.
Elderly Caregiver
Serenity Gardens LLC
03.2025 - 08.2025
- Provided compassionate care and support to elderly residents, enhancing their daily living experiences.
- Assisted with medication management and adherence, ensuring residents followed prescribed health regimens.
- Developed personalized activity plans to promote physical and mental engagement among residents.
- Monitored vital signs and reported changes in health status to nursing staff for timely interventions.
- Trained new caregivers on best practices in elderly care and safety protocols, fostering a supportive environment.
- Collaborated with multidisciplinary teams to create individualized care plans tailored to resident needs.
- Implemented safety measures in the living environment, reducing risks of falls and accidents among residents.
- Maintained accurate documentation of resident care activities, ensuring compliance with regulatory standards.
- Offered companionship and kindness to elderly patients.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted disabled clients to support independence and well-being.
- Managed medication administration for clients, ensuring proper dosages and adherence to prescribed schedules.
- Maintained client confidentiality and adhered to HIPAA regulations while documenting and sharing pertinent information with authorized parties.
- Supported clients with mobility devices such as walkers and wheelchairs
- Responded calmly and efficiently in emergency situations
- Built trusting relationships with clients and families through compassionate care
Babysitter
The Souvannarath Family
07.2022 - 08.2024
- Supervised children's activities, ensuring safety and engagement during playtime.
- Prepared nutritious meals and snacks, accommodating dietary restrictions and preferences.
- Developed structured daily routines to promote learning and social skills.
- Communicated effectively with parents about children's progress and concerns.
- Organized educational games that fostered creativity and problem-solving abilities.
- Provided first aid when necessary, maintaining a safe environment for children at all times.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Documented children's growth and development.
Education
High School Diploma -
Grand Blanc High School
Grand Blanc, MISkills
- Customer satisfaction
- Policy enforcement
- Professional telephone demeanor
- Order fulfillment
- Staff education and training
- Customer relations
- Quality control
- Training development aptitude
Languages
English
Timeline
Customer Service Team Lead
Pizza Hut
10.2025 - Current
Elderly Caregiver
Serenity Gardens LLC
03.2025 - 08.2025
Janitorial Lead
Gamma Technologies LLC
02.2024 - Current
Babysitter
The Souvannarath Family
07.2022 - 08.2024
High School Diploma -
Grand Blanc High School