Kaylee Hicks
Tifton
Summary
Experienced tech-savvy and versatile administrative professional with strong proficiency in Microsoft Office and a solid foundation in business management. Known for delivering excellent customer service, working quickly and efficiently, and adapting seamlessly to fast-paced environments. Backed by a Business Management associate degree and hands-on experience handling confidential information, I bring reliability, professionalism, a positive attitude, and problem-solving skills to every role.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Gateway Foundation
02.2025 - Current
- Maintained accurate records and schedules, ensuring compliance with organizational standards and enhancing operational reliability.
- Fostered a positive workplace environment by actively assisting colleagues with administrative tasks, enhancing team morale and collaboration.
- Implemented a digital task management tool that centralized project tracking, significantly enhancing team communication and accountability.
Customer Service Representative
Conduent Business Solutions
07.2023 - 08.2024
- Provided exceptional customer service via phone, email, and live chat, addressing inquiries, resolving issues, and ensuring customer satisfaction
- Handled customer complaints and escalations, working diligently to provide solutions in a timely and professional manner
- Processed orders, returns, and refunds, ensuring accuracy and adhering to company policies
- Assisted customers with billing, product information, technical support, and general inquiries, maintaining a high level of product knowledge
- Remote, GA
Paraprofessional
Matt Wilson Elementary
08.2021 - 06.2023
- Supported classroom dynamics, enhancing student engagement and learning outcomes.
- Assisted educators in optimizing learning environments, boosting classroom productivity.
- Facilitated group learning sessions, improving student understanding and performance.
- Partnered with educators to develop individualized learning plans, resulting in noticeable academic progress for diverse learners.
- Implemented behavior management strategies, significantly reducing classroom disruptions and enhancing overall student focus.
Patient Access Specialist
Tift Regional Medical Center
03.2021 - 04.2022
- Greeted and registered patients upon arrival, collecting necessary information such as insurance details, identification, and medical history
- Verified insurance coverage and eligibility, ensuring accurate data entry and minimizing billing errors
- Scheduled patient appointments and coordinated with healthcare providers to ensure proper time management and availability
- Assisted patients with understanding billing statements and resolving any discrepancies or inquiries regarding charges and insurance claims
- Streamlined patient registration process, reducing wait times and enhancing overall satisfaction. Collaborated with cross-functional teams to optimize workflows.
Education
Associate Of Science - Business Management
Albany Technical College
Albany, GA12.2020
High School Diploma - undefined
Tift County High School
Tifton, GA05.2018
Skills
- Customer Service
- Communication
- Time Management
- Multitasking
- Teamwork and collaboration
- Friendly, positive attitude
- Microsoft expert
- Documentation and reporting
Timeline
Administrative Assistant
Gateway Foundation
02.2025 - Current
Customer Service Representative
Conduent Business Solutions
07.2023 - 08.2024
Paraprofessional
Matt Wilson Elementary
08.2021 - 06.2023
Patient Access Specialist
Tift Regional Medical Center
03.2021 - 04.2022
High School Diploma - undefined
Tift County High School
Associate Of Science - Business Management
Albany Technical College