Kaylee Hollerbach
Great Wolf Lodge
Tempe,AZ
1
Certification
6
years of professional experience
Work History
Retail and Attractions Associate
4 Years 2 Months- Provided exceptional customer service, enhancing guest experiences at attractions and retail stores.
- Assisted in training new associates on POS and guest interaction techniques.
- Cross trained in every outlet including the arcade and Build A Bear.
- One on one interactions with kids providing patience and a welcoming demeanor to ensure comfort and a positive experience.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Activity Director
3 Months- Fostered a welcoming environment that encouraged resident participation in community activities.
- Facilitated engaging recreational activities to enhance resident well-being and social interaction.
- Assisted in planning and implementing daily programs tailored to diverse interests and abilities.
- Monitored residents during activities to ensure safety and provide individualized support as needed.
- Provided compassionate support for residents experiencing emotional challenges or undergoing personal transitions within their living environment.
Crew Member
1 Year 4 Months- Maintained cleanliness and organization of theaters, lobbies, and equipment.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
Bachelor of Arts - Music Therapy
High School Diploma
Skills
Customer service
Task management
Organizational skills
Time management
Teamwork and collaboration
Problem-solving
Problem resolution
Critical thinking
Dependable and responsible
Flexible and adaptable
Calm under pressure
Decision-making
Certification
Food Handlers
CPR and first aid certified
Timeline
Activity Director
Avista Senior Living
05.2026 - 08.2026Read More
Retail and Attractions Associate
Great Wolf Lodge
06.2022 - CurrentRead More
Crew Member
Harkins Theaters
01.2021 - 05.2022Read More
Arizona State University
Bachelor of Arts from Music Therapy
Read More
Horizon High School
High School Diploma
Read More