Kaylee Huenink
Beatrice,NE
Summary
Through my Child Protective Specialist career I am committed to keeping children safe and properly cared for by completing investigations and working hard to strengthen family units. I have excellent communication skills with an organized and systematic approach. Ready to bring a futures worth of experience to a dynamic new role! Compassionate and qualified, as well as, well-versed in child abuse, neglect and safety concerns. I am a good record keeper and planner with in-depth understanding of court proceedings. I have extensive experience in family therapy, substance abuse prevention and parent child conflict resolution. Organized and successful at working with outside parties to ensure family goals and success rate. I will continue to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Child Protective Specialist
Department For Children And Families
11.2019 - Current
- Attended court proceedings, submitted documents and offered testimony.
- Visited homes, inspected surroundings and interviewed family members.
- Maintained case records and legal documentation, over 25 cases at a time.
- Developed plans to strengthen family units.
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Developed and implemented strategies to reduce and prevent family conflict.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
Customer Service Manager
Maurices
01.2017 - 03.2020
- Directed training of new team members and mentored each to promote productivity, accuracy and friendly service
- Welcomed, greeted and assisted guests in high-traffic store, generating 3,000+ of dollars in an 8-hour shift of business
- Managed workflow to exceed quality service goals
- Oversaw a team of 4-10 customer service professionals assisting 6-10 customers
- Delivered excellent customer service, resulting in a consistent 100% customer satisfaction rating
- Solved unresolved customer issues
- Trained team on all aspects of operating procedures and company services
- Enhanced productivity levels by anticipating needs and delivering outstanding support
- Exceeded team goals and collaborated with staff members to implement customer service initiatives
- Kensington Summer Certification
- Insert data
- Interview the Elderly
- Transition into several activities
- Manage Time/Personal Information
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Kept accurate records to document customer service actions and discussions.
Education
Bachelor of Science - Psychology
University of Nebraska
Lincoln, NE08.2019
Minor in Gerontology, Major in Psychology - Psychology
University of Lincoln Ne
Lincoln, NE08.2019
Associate of Arts - Biology
Morgan Community College
Fort Morgan, CO2016
High School Diploma -
Bennett Senior High School
Bennett, CO2016
AA/AS and BS/BA - Psychology, gerontology
Skills
- Background in extensive leadership positions, projects and staff
- Gerontology Certified
- Neglect and Abuse Checks
- Neglect Claims
- Safety and Risk Assessments
- Interviewing Strengths
- Community Integration
- Court Proceedings
- Protective Services
- Substance Abuse Treatment
- Family Support
- Investigations Management
- Staff management
- Effective workflow management
- Family Improvement Plans
- Excellent time management & communication skills
- Effective problem solver & multitasking
Certification
Gerontology Minor Certificate
- Certified Child Protective Specialist, DCF (Department for children and families) - 2019-current
- Child Forensic interviewer certified
Timeline
Child Protective Specialist
Department For Children And Families
11.2019 - Current
Customer Service Manager
Maurices
01.2017 - 03.2020
Bachelor of Science - Psychology
University of Nebraska
Minor in Gerontology, Major in Psychology - Psychology
University of Lincoln Ne
Associate of Arts - Biology
Morgan Community College
High School Diploma -
Bennett Senior High School
AA/AS and BS/BA - Psychology, gerontology
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