Allison Jones
Queens,NY
Summary
Thorough Child Protective Specialist committed to keeping children safe and properly cared for by completing investigations and working hard to strengthen family units. Excellent communication skills with an organized and strength-based approach. Ready to bring 6 +years of experience to a dynamic new role.
Overview
16
16
years of professional experience
Work History
Child Protective Specialist
Administration For Children's Services
10.2016 - Current
- Respond to claims of abuse, neglect or safety concerns.
- Engage in strength-based approach with families in order to assess strengths and needs
- Provide services for families through community resource
- Develop plans to strengthen family units.
- Maintain case records and legal documentation
- Attended court proceedings, submitted documents and offered testimony.
Manager of Women & BP Shoes
Nordstrom
10.2013 - 05.2016
- Managed a team of 22 salespeople and 3 Assistant Managers
- Accomplished multiple tasks within established timeframes.
- Developed and executed business plans to achieve department volume and productivity goals
- Ensured salespeople were delivering excellent customer service by teaching, coaching and leading by example
- Maintained strong vendor relationships to maximize business results
Manager of BP Shoes
Nordstrom
06.2010 - 10.2013
- Managed a team of 13 salespeople and 2 Assistant Managers
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Maintained friendly and professional customer interactions
- Engaged employees in business processes with positive motivational techniques.
Assistant Manager of BP Shoes
Nordstrom
01.2007 - 06.2010
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Education
Master of Science - Education of Individuals in Elementary Special Education Programs
Touro College
New York, NY01.2022
Bachelor of Science - Elementary Education
York College of The City University of New York
Jamaica, NY06.2009
Skills
- Interviewing Strengths
- Community Resource Information
- Safety Assessments
- Interpersonal Communication
- Service Plans
- Confidentiality
- Engagement
- Problem Solving
- Organization
- Training & Leadership
Timeline
Child Protective Specialist
Administration For Children's Services
10.2016 - Current
Manager of Women & BP Shoes
Nordstrom
10.2013 - 05.2016
Manager of BP Shoes
Nordstrom
06.2010 - 10.2013
Assistant Manager of BP Shoes
Nordstrom
01.2007 - 06.2010
Master of Science - Education of Individuals in Elementary Special Education Programs
Touro College
Bachelor of Science - Elementary Education
York College of The City University of New York
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