Summary
Overview
Work History
Education
Skills
Extracurricular Activities
RELATED COURSES
Timeline
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Kaylee Janeda

New Brighton,PA

Summary

Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.

Overview

7
7
years of professional experience

Work History

SERVER/ BARTENDER

Primanti Brothers
Moon, PA
08.2019 - 10.2024
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Handled money transactions accurately while following company procedures for handling cash payments.

ASSOCIATE

TJ Maxx
Robinson, PA
04.2019 - 06.2019
  • Helped customers locate items within the store using the inventory system.
  • Operated equipment such as scanners and scales correctly during checkout process.
  • Encouraged customers to sign up for loyalty programs or store credit cards.
  • Provided customer service support for inquiries, complaints, and returns.
  • Maintained an up-to-date knowledge of store promotions, specials, events..
  • Built relationships with customers by providing friendly customer service.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

CREWMEMBER

McDonalds
Coraopolis, PA
11.2017 - 01.2018
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Resolved customer complaints in a professional manner.
  • Processed takeout orders quickly to ensure timely delivery of meals.

Education

Diploma -

Our Lady of The Sacred Heart High School
Coraopolis, PA
06-2020

Skills

  • Guest Engagement
  • Cash Handling
  • High-volume dining
  • Positive and professional
  • Strong Work Ethic
  • Point of Sale (POS) system operations
  • Professional Appearance
  • Calm Demeanor
  • Exceptional customer service

Extracurricular Activities

Our Lady of the Sacred Heart Cheerleader, Aug 2018 - May 2020 Cornell High School Cheerleader, Aug 2016- May 2018 Cornell High School Swim Team, Aug 2016- May 2018

RELATED COURSES

  • Anatomy and Physiology
  • Chemistry
  • Lifespan Development
  • Biology

Timeline

SERVER/ BARTENDER

Primanti Brothers
08.2019 - 10.2024

ASSOCIATE

TJ Maxx
04.2019 - 06.2019

CREWMEMBER

McDonalds
11.2017 - 01.2018

Diploma -

Our Lady of The Sacred Heart High School

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Kaylee Janeda