Kaylee Jay
Lake Worth,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Server Trainer
Olive Garden
01.2024 - Current
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
Server
Red Lobster
07.2023 - 12.2023
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Buffalo Wild Wings
04.2022 - 06.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Line Server & Shift Leader
Fresh Kitchen
05.2021 - 04.2022
- Hometown Job when visiting from college
- Completed cash and credit card transactions accurately using POS software.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Team Member
Liberty University Postal Office
01.2021 - 12.2021
- College Job for 2 Semesters
- Responsible for postal duties such as processing packages and letters by assigning them to their addressed account
- Assisted students in retrieving their mail at time of pick up.
- Worked different stations to provide optimal coverage and meet production goals.
Education
Bachelor of Science - Interdisciplinary Studies: Aviation & Business
Liberty University
Lynchburg, VA12.2023
Skills
- Proficient in Microsoft word, PowerPoint, and Excel
- Strong Organizational Skills
- Exceptional customer service
- Guest Engagement
- Hospitality service expertise
- Memory retention
- Service prioritization
- Strong Work Ethic
- Cash Handling
- Cleanliness standards
- Performance Improvement
Extracurricular Activities
Women in Aviation, High Flight mentoring, Women’s weightlifting club, Fellowship of Christian Athletes and Liberty University Athletic Events, 30, 2020-2021, High Flight Aviation Mentoring program at Liberty University, 20, Lynchburg Daily Bread, 40, 2022-2023, Blue Ridge Pregnancy Center, 20, 2023
Timeline
Server Trainer
Olive Garden
01.2024 - Current
Server
Red Lobster
07.2023 - 12.2023
Server
Buffalo Wild Wings
04.2022 - 06.2023
Line Server & Shift Leader
Fresh Kitchen
05.2021 - 04.2022
Team Member
Liberty University Postal Office
01.2021 - 12.2021
Bachelor of Science - Interdisciplinary Studies: Aviation & Business
Liberty University
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