Kaylee J. Moore
Hickory,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Shift Supervisor
Starbucks
10.2024 - Current
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Maintained accurate records of daily transactions and deposits.
- Responded promptly to customer inquiries or complaints in a professional manner.
Customer Service Representative
Concentrix
05.2024 - 10.2024
- Identified opportunities for upselling additional products or services based on customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Department Manager
H&M
04.2022 - 03.2024
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
Assistant Manager
Z Beans Coffee
06.2019 - 03.2022
- Maintained up-to-date knowledge of company products and services.
- Developed a system for tracking inventory and ordering supplies as needed.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Salvage Rep
Geico
09.2017 - 04.2019
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed positive relationships with customers through friendly interactions.
Assistant Manager
DSW
07.2015 - 09.2017
- Monitored employee attendance records, timekeeping, and payroll information.
- Collaborated with management on developing strategic plans for achieving business goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
Central Sterile Supply
Central Georgia Technical College
Skills
- Record keeping
- Team leadership
- Employee training
- Inventory management
- Conflict resolution
- Sales techniques
- Operational efficiency
- Time management
- Contract management
- Sales monitoring
- Equipment maintenance
- Quality assurance
- Attention to detail
- Inventory management systems
- Workstation organization
- Safety protocols
Timeline
Shift Supervisor
Starbucks
10.2024 - Current
Customer Service Representative
Concentrix
05.2024 - 10.2024
Department Manager
H&M
04.2022 - 03.2024
Assistant Manager
Z Beans Coffee
06.2019 - 03.2022
Salvage Rep
Geico
09.2017 - 04.2019
Assistant Manager
DSW
07.2015 - 09.2017
Central Sterile Supply
Central Georgia Technical College