Kaylee Johnson
Coweta
Summary
Dynamic Membership Retention Specialist at Saint Francis Health Zone, skilled in customer feedback analysis and relationship building. Successfully developed retention strategies that enhanced patient satisfaction and loyalty, while training staff on best practices. Proven ability to negotiate contract renewals, securing continued partnerships through effective communication and conflict management.
Competent Retention Specialist with proven track record of enhancing customer loyalty and satisfaction. Successfully developed and implemented retention strategies that reduced churn rates. Demonstrated ability to build strong client relationships and resolve conflicts effectively.
Results-driven professional well-versed in customer retention strategies and client relationship management. Known for delivering impactful solutions that enhance customer loyalty and satisfaction. Consistently collaborates with cross-functional teams to achieve organizational goals and adapt to evolving business needs with strong focus on conflict resolution and communication skills.
Overview
8
8
years of professional experience
Work History
Membership Retention Specialist
Saint Francis Health Zone
Tulsa, OK
04.2025 - Current
- Developed retention strategies to enhance patient satisfaction and loyalty.
- Analyzed feedback data to identify trends and improve service delivery.
- Collaborated with cross-functional teams to design targeted outreach programs.
- Implemented training sessions for staff on best practices in patient engagement.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
Bartender
Buffalo Wild Wings
Tulsa, OK
09.2025 - 10.2025
- Crafted and served a diverse range of beverages in fast-paced environment.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Trained new staff on cocktail preparation, customer service standards, and operational procedures.
- Implemented efficient workflows that improved order accuracy and reduced service times.
- Developed beverage specials that increased customer engagement and promoted menu items.
- Served high customer volumes during special events, nights, and weekends.
Front Desk Staff Member
Saint Francis Health Zone
Tulsa, OK
10.2022 - 04.2025
- Managed front desk operations, ensuring a welcoming environment for patients and visitors.
- Coordinated appointment scheduling and patient check-ins utilizing electronic health records systems.
- Assisted in resolving patient inquiries and concerns, enhancing overall patient satisfaction.
- Trained new staff on front desk procedures, contributing to team efficiency and service quality.
- Supervised daily front desk activities, ensuring compliance with organizational policies and procedures.
- Led initiatives to enhance communication between departments, fostering collaboration and operational efficiency.
Cocktail Server
Rodeo Nightclub
Tulsa, OK
06.2018 - 12.2022
- Provided exceptional customer service in fast-paced nightclub environment.
- Served a variety of cocktails and drinks to enhance guest experiences.
- Managed multiple tables efficiently while maintaining high service standards.
- Collaborated with bartenders to ensure timely drink preparation and delivery.
Beverage Cart Attendant
Oklahoma Golf Club
Broken Arrow, OK
05.2020 - 08.2020
- Provided exceptional customer service to golfers, ensuring a positive experience on the course.
- Operated beverage cart efficiently, delivering refreshments to players throughout the golf course.
- Maintained inventory of beverages and snacks, restocking as necessary to meet demand.
- Handled cash transactions accurately, processing payments and providing change promptly.
Education
Associate of Science -
Skills
- Customer feedback analysis
- Upselling techniques
- Retention marketing
- Persuasion techniques
- Trend tracking
- Customer relations
- Personnel conflict management
- Decision-making
- Relationship building
- Procedure compliance
Timeline
Bartender
Buffalo Wild Wings
09.2025 - 10.2025
Membership Retention Specialist
Saint Francis Health Zone
04.2025 - Current
Front Desk Staff Member
Saint Francis Health Zone
10.2022 - 04.2025
Beverage Cart Attendant
Oklahoma Golf Club
05.2020 - 08.2020
Cocktail Server
Rodeo Nightclub
06.2018 - 12.2022