Kaylee Juarez

Assign personnel to respond to passenger injuries, coordinate medical assistance and give full written documentation of each incident.

Dispatch appropriate personnel to security alarms.

Record aircraft arrivals, departures and other data for billing purposes.

Act as an extension of DOA monitoring Airside and Landside Operations, Customer Services, Security, CBP (when applicable), airport tenants and partner airlines.

• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Provided positive first impressions to welcome existing, new, and potential customers.

• Stored security alarm codes and keys and made routine code changes.
• Performed category maintenance by rotating products according to company product rotation policy.
• Maintained a clean and organized work environment for both staff members and customers by performing daily upkeep tasks.
• Balanced cash registers at end of shift and filled out necessary reports.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Answered customer questions about sizing, accessories, and merchandise care.