Kaylee Kaiser
Lendkey Technologies
Cincinnati,OH
7
years of professional experience
Results-driven professional with Team Lead experience, skilled in leadership, coaching, and decision-making. Proven ability to support borrowers and resolve complex issues while fostering collaboration within teams. Adaptable and calm under pressure, ready to manage challenges and enhance team performance in a supervisory role.
Work History
Loan Servicing Specialist
4 Months- Detail-oriented Loan Servicing Specialist with experience managing consumer loan accounts throughout the repayment lifecycle. Skilled in borrower support, payment processing, account maintenance, delinquency management, hardship assistance, and regulatory compliance. Resolved complex account issues, communicated effectively with borrowers and internal stakeholders, and ensured accurate servicing of private student and home improvement loans, delivering exceptional customer service.
- Managed loan servicing processes to ensure compliance with company policies and regulatory requirements.
- Implemented process improvements that enhanced operational efficiency in loan servicing workflows.
- Oversaw customer inquiries, resolving issues related to loan accounts efficiently and effectively.
Lead To-go Specialist
6 Years 1 Month- Led training for new team members on operational best practices, enhancing team readiness and service quality.
- Managed high-stress situations, resolving customer concerns efficiently to maintain service standards.
- Implemented quality control measures to ensure accuracy in orders.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Enhanced customer satisfaction through effective communication and problem-solving.
- Trained and mentored new team members on operational best practices.
- Utilized point-of-sale systems for accurate transaction processing and reporting.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Developed training materials to improve onboarding efficiency for new hires.
Education
Associate's degree - Nursing Science
- Currently in pursuit of an associate's degree
- GPA: 3.8 GPA
Skills
Regulatory compliance
Operational efficiency
Customer Service
Problem Solving
Conflict Resolution
Teaching/Training
Organization
Experience
Decision making aptitude
Teamwork and collaboration
Customer service
Problem-solving
Attention to detail
Problem-solving abilities
Multitasking
Reliability
Excellent communication
Critical thinking
Interests
Travel
Hiking
Exploration
Camping
Kayaking
Timeline
Loan Servicing Specialist
Lendkey Technologies
04.2026 - CurrentRead More
Lead To-go Specialist
Olive Garden
01.2020 - 02.2026Read More
Beckfield College
Associate's degree from Nursing Science
Read More