Samantha Turner
Summary
Loan Servicing Specialist processes 30–50 loan applications monthly with 98–100% documentation accuracy and 24–48 hour turnaround for complete files. Maintains 99% audit compliance by verifying disclosures and adhering to federal, state, and company lending regulations. Communicates status and resolves member disputes via phone and secure messaging.
Overview
15
15
years of professional experience
Work History
Loan Servicing Specialist
Tyndall Federal Credit Union
Remote, USA
08.2021 - 07.2026
- Processed an average of 30-50 loan applications per month while maintaining 98%-100% documentation accuracy and meeting all funding deadlines.
- Maintained an average loan turnaround time of 24-48 hours for complete applications, consistently exceeding service level agreements (SLAs) and improving member satisfaction.
- Achieved 99% compliance audit results by accurately completing loan files, verifying required disclosures, and adhering to company, state, and federal lending regulations.
- Communicated loan status and resolution options to members via phone and secure messaging to close disputes.
Financial Services Sales Representative
Tyndall Federal Credit Union
Remote , USA
08.2021 - 07.2026
- Investigated and resolved 15-30 fraud or card related cases daily, minimizing financial risk while ensuring compliance with banking regulations.
- Ordered debit and credit cards disputes with an average resolution turnaround of 3-5 business days, improving customer experience and case completion rates.
- Educate members on banking products and services, increasing cross-service adoption while delivering exceptional customer service.
- Resolved escalated client service issues via phone and video, restoring account access and clarifying next steps.
Financial Services Sales Representative
All In Credit Union
Daleville, Alabama
10.2011 - 08.2017
- Assisted 100+ members daily by resolving account inquiries, transaction requests, and service issues while maintaining high customer satisfaction ratings.
- Consistently met or exceeded quality assurance goals by maintaining 98%-100% accuracy in account maintenance, documentation, and member records.
- Conducted one-on-one product walkthroughs for elderly members, increasing adoption of online banking tools.
- Processed teller-level escalations and reconciled discrepancies to restore balanced branch cash drawers.
Education
BBA - Accounting And Finance
American InterContinental University
Schaumburg, IL01-2019
Skills
- Loan processing
- Compliance auditing
- Documentation accuracy
- Regulatory compliance
Timeline
Loan Servicing Specialist
Tyndall Federal Credit Union
08.2021 - 07.2026
Financial Services Sales Representative
Tyndall Federal Credit Union
08.2021 - 07.2026
Financial Services Sales Representative
All In Credit Union
10.2011 - 08.2017
BBA - Accounting And Finance
American InterContinental University