Joanna Ingalls
Astatula,FL
Summary
Detail-oriented loan servicing professional dedicated to enhancing customer satisfaction through efficient resolution of inquiries. Collaborates effectively with team members to achieve performance targets and streamline processes, fostering a positive customer experience in loan servicing.
Overview
15
15
years of post-secondary education
20
20
years of professional experience
Work History
Loan Servicing Specialist
Tompkins Community Bank
Ithaca, USA
07.2005 - 06.2025
- Achieved team targets by collaborating with colleagues to maximize efficiency and call handling quotas
- Reviewed and processed customer service requests efficiently to ensure timely resolutions
- Provided accurate and prompt responses to customer inquiries, improving overall satisfaction
- Collaborated with team members to enhance customer experience through shared insights and best practices
- Monitored industry trends to provide informed support for customer inquiries on industry trends and regulations to better assist customers
- Maintain knowledge of company procedures and policies
Education
Health Call Center Costumer Service
CVS Health
06.2026 - 08.2026
Medical Coding And Billing Specialist - Medical Billing And Coding
US Career Institute
Boulder, CO 06.2025 - 01.2026
Regent - computer science
Perry High School
Perry, Ny 10.1976 - 06.1991
Skills
- Loan servicing
- Loan processing
- Loan documentation
- Payment processing
- Regulatory compliance
- Data analysis
- Microsoft Excel
- Microsoft Word
- Computer literacy
- Time management
- Customer service
- Effective communication
- Communication skills
Timeline
Health Call Center Costumer Service
CVS Health
06.2026 - 08.2026
Medical Coding And Billing Specialist - Medical Billing And Coding
US Career Institute
06.2025 - 01.2026
Loan Servicing Specialist
Tompkins Community Bank
07.2005 - 06.2025
Regent - computer science
Perry High School
10.1976 - 06.1991