Synitra Ross
Houston,TX
Summary
Dedicated professional with a robust background in loan servicing and customer support. Known for strong problem-solving abilities and effective communication skills, contributing to improved client satisfaction and streamlined servicing workflows. Ready to leverage expertise in financial documentation and compliance management.
Overview
2027
2027
years of professional experience
Work History
Loan Servicing Specialist
FMA Alliance
Houston, TX
10.2023 - Current
- Addressed customer inquiries and resolved loan servicing issues to ensure smooth operations.
- Resolved customer concerns through problem-solving and clear communication.
- Provided customer support that enhanced client satisfaction and retention.
- Managed sensitive financial information with confidentiality and professionalism.
- Analyzed payment histories to identify and correct discrepancies, maintaining accurate financial records.
- Reviewed customer accounts to determine on-time payments and loan terms compliance.
- Collaborated with team members to streamline servicing workflows.
Salon Manager
melanin nail bar
Houston, tx
02.2020 - 04.2023
- Managed daily operations of a busy nail salon environment.
- Ensured compliance with health and safety regulations in the salon.
- Developed and implemented service standards for customer satisfaction.
- Resolved customer inquiries and service-related issues to enhance client satisfaction.
- Conducted regular employee meetings to communicate salon performance and set sales goals.
- Resolved guest complaints.
- Maintained client report cards to personalize services and improve client retention.
Manager, Sales and Customer Support
hair by usa
Houston, texas
2010 - 2020
- Managed daily operations of sales and customer support teams.
- Developed and implemented sales strategies to enhance customer engagement.
- Resolved customer inquiries and issues effectively and efficiently.
- Analyzed customer feedback to enhance service offerings and satisfaction.
- Developed strategies for addressing common customer complaints in an efficient manner that minimized negative impact on the company's reputation.
- Oversaw regional and local sales managers and staff.
- Oversaw inventory management and order fulfillment processes.
Education
High School Diploma -
North Brook High School
Lexa, AR06-2000
Skills
- Loan servicing
- Loan documentation
- Compliance management
- Client communication
- Client communication
- Customer relationship management
- Customer relationship management
Timeline
Loan Servicing Specialist
FMA Alliance
10.2023 - Current
Salon Manager
melanin nail bar
02.2020 - 04.2023
Manager, Sales and Customer Support
hair by usa
2010 - 2020
High School Diploma -
North Brook High School