Tanisha Eubanks
Orlando
Summary
Detail-oriented Loan Servicing Specialist trained in assisting with commercial, real estate and consumer loans. Proficient in processing final closings and distributions. Prepares statements efficiently to keep loans on-track.
Overview
6
6
years of professional experience
Work History
Loan Servicing Specialist
Truist Bank
Orlando
08.2022 - Current
- Responsible for incoming calls for routine and low complexity inquiries regarding products, procedures, and systems
- Committed to utilize all available tools and resources to curate a differentiated client experience, track all unresolved issues accurately, to ensure timely follow up and resolution
- Act as client advocate to track client complaints and feedback regarding Truist, teammates, products and vendors.
Customer Service Representative
USAA Bank
Orlando
09.2021 - 08.2022
- Provide operational support to members with their banking needs on a single Banking product
- Review accounts and processes transactions that may require regulatory action
- Identifie and confirm the member’s immediate request(s) and work to resolve issues.
Pharmacy Technician
CVS Health
Orlando
07.2020 - 09.2021
- Processed claim referrals, new claim hand-offs, and escalate issues as appropriate through the system for grievances and appeals
- Answered questions and resolved issues as a “single-point-of-contact” based on phone calls, plan sponsors, members and providers
- Provide education to members to support them in managing their health.
Pharmacy Technician
Walgreens
Orlando
05.2019 - 06.2020
- Used Walgreens prescription data entry procedures and guidelines, processed new patient registration by entering data into appropriate system
- Handled patient prescription requests within HIPAA guidelines and enters refill orders for processing
- Handled correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed.
Education
Diploma -
Maynard Evans Highschool
Orlando, FLSkills
- Loan processing
- Regulatory compliance
- Complaint resolution
- Client advocacy
- Data entry accuracy
- Customer relationship management
- Risk assessment
- Quality assurance
- Digital literacy
- Attention to detail
Timeline
Loan Servicing Specialist
Truist Bank
08.2022 - Current
Customer Service Representative
USAA Bank
09.2021 - 08.2022
Pharmacy Technician
CVS Health
07.2020 - 09.2021
Pharmacy Technician
Walgreens
05.2019 - 06.2020
Diploma -
Maynard Evans Highschool