Kaylee Karami
La Crescenta,CA
Summary
Driven and detail-oriented professional with a proven track record in case management and training, demonstrated at Shirvanian Law Firm and Starbucks. Excelled in problem-solving and fostering positive attitudes, significantly improving client satisfaction and trainee performance. Skilled in organization, multitasking, and conflict resolution.
Overview
3
3
years of professional experience
Work History
Case Manager at Personal Injury Law Firm
Narbeh Shirvanian
02.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
Barista Trainer
Starbucks
05.2021 - 02.2024
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
Education
Bachelor of Science - Forensic Psychology
Arizona State University
Tempe, AZ06.2025
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Conflict Resolution
- Positive Attitude
- Attention to Detail
Languages
Armenian
Native or Bilingual
Timeline
Case Manager at Personal Injury Law Firm
Narbeh Shirvanian
02.2024 - Current
Barista Trainer
Starbucks
05.2021 - 02.2024
Bachelor of Science - Forensic Psychology
Arizona State University
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