Compassionate Telephone Triage Nurse known for high productivity and efficient task completion. Possess specialized skills in patient assessment, telehealth technology utilization, and emergency response coordination. Excel in communication, critical thinking, and empathy, ensuring effective patient support and care management in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Telephone Triage Nurse
Tri Valley Urology Medical Group
Murrieta, CA
08.2022 - 11.2024
Provided triage decisions that include referral to an emergency department, urgent care center, primary care provider, or other medical specialist as needed.
Reported any adverse reactions or side effects experienced by patients taking prescribed medications.
Collaborated with physicians regarding patient treatment plans based on clinical data collected during phone assessments.
Documented all conversations in electronic medical records system according to established procedures and standards.
Performed administrative duties such as scheduling appointments for follow up visits or referring patients to specialists.
Identified symptoms and recommended treatments or follow-up care based on established protocols and guidelines.
Managed Home Health (HH), HH supplies, pharmacy and SNF/Rehab orders.
Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
School Nurse
RO Health
Hemet, CA
05.2022 - 08.2022
Advised parents and guardians about their child's health status at school or home.
Responded quickly to emergency situations involving student health issues.
Provided health services to students, including first aid and administering medication.
Documented observations of student behavior, complaints or physical symptoms.
Changed dressings on wounds and maintained G-tube site of special needs child.
Delivered respiratory treatments and supplemental oxygen via nasal cannula when required for special needs child during 1-1 observation.
Education
Associate of Science - Nursing
Pasadena City College
Pasadena, CA
06-2024
LVN - Practical Nursing
Beaumont Adult School
Beaumont, CA
04-2022
Skills
Triage assessment
Electronic medical records
Patient referral
Clinical documentation
Medication management
Conflict resolution
Lab results reporting
Patient instruction
Training staff
Monitoring vital signs
Patient advocacy
Appointment scheduling
Certification
California Registered Nurse
Licensed Vocational Nurse
BLS/First Aid/AED Certifications (AHA)
NIHSS Stroke Certification
Clinical & Medical Experience
Fundamentals/Gerontology Cherry Valley Health Care 477hrs
Medical/Surgical San Gorgonio Memorial Hospital 477 hrs
Mental Health BHC Alhambra 60 hrs
Medical/Surgical USC-KECK Medical Center 120 hrs
Advanced Medical/Surgical City of Hope Hospital 180 hrs