Kaylee Klauser
Quincy,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
General Manager
Jersey Mike's Subs
Quincy, IL
11.2024 - Current
- Managed daily operational activities to uphold high quality and service benchmarks.
- Implemented targeted coaching strategies to improve team capabilities and ensure high levels of customer satisfaction.
- Implemented efficient ordering strategies to maintain optimal inventory levels and reduce waste.
- Analyzed market trends and implemented promotional strategies to drive foot traffic and elevate sales revenue.
Manager
CONDADO
Greenville, SC
06.2023 - 10.2024
- Oversaw daily operations to ensure exceptional customer service and satisfaction.
- Implemented process improvements that enhanced efficiency and reduced wait times.
- Trained and mentored team members on operational best practices and customer engagement techniques.
- Analyzed sales data to identify trends and adjust staffing levels accordingly.
Shift Leader
Jersey Mike's Subs
Greenville, SC
01.2023 - 06.2023
- Supervised daily operations to ensure excellent customer service and product quality.
- Trained and mentored new team members on operational procedures and food safety standards.
- Resolved customer complaints proactively, enhancing overall satisfaction and loyalty.
- Collaborated with management to establish goals for sales growth and service excellence.
Bartender Shift Manager
Native Grill & Wings
Quincy, IL
04.2020 - 06.2021
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored new bartenders, enhancing team performance and service quality.
- Managed inventory control, optimizing stock levels to reduce waste and improve profitability.
- Developed cocktail recipes, contributing to menu innovation and customer satisfaction.
- Resolved customer complaints effectively, enhancing overall guest experience and retention.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
Shift Supervisor
Starbucks
Quincy, IL
01.2018 - 06.2020
- Supervised daily operations to ensure high-quality beverage preparation and customer service.
- Trained and mentored new team members on company standards and operational procedures.
- Implemented inventory management practices to reduce waste and improve stock levels.
- Facilitated effective communication between shifts to maintain consistent service quality.
Education
High School Diploma -
Quincy Notre Dame High School
Quincy, ILSkills
- Collaborative team development
- Troubleshooting skills
- Workflow efficiency
- Effective team contributor
- Prioritization and scheduling
- Team leadership
- Skill development guidance
- Relationship building
- Fostering collaborative relationships
- Skilled in managing multiple tasks
- Proficient in leadership
Languages
English
Native or Bilingual
Timeline
General Manager
Jersey Mike's Subs
11.2024 - Current
Manager
CONDADO
06.2023 - 10.2024
Shift Leader
Jersey Mike's Subs
01.2023 - 06.2023
Bartender Shift Manager
Native Grill & Wings
04.2020 - 06.2021
Shift Supervisor
Starbucks
01.2018 - 06.2020
High School Diploma -
Quincy Notre Dame High School