Kaylee Kohn

• Processed customer transactions promptly, minimizing wait times.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
• I have been a seasonal teller during the summers of 2022-present.
• Removed mutilated currency from circulation.
• Counted and packaged currency and coins.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

• Maintained confidentiality of information regarding clients and company.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.
• Managed multiple tasks and met time-sensitive deadlines.
• This position was during the school year from September through May 2021-2025

• Engaged with customers to build rapport and loyalty.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Solved customer challenges by offering relevant products and services.
• Answered customer questions about sizing, accessories, and merchandise care.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

• Arranged tables and seating to comfortably seat party guests.

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• Supervised party area and delivery of services to verify guests complied with facility safety rules.
• Prepared and served meals, beverages and desserts to party guests.
• Explained facility attractions to party guests and answered customer questions.
• Cheerfully briefed customers on facility rules, amenities and party policies.
• Decorated and set tables in accordance with party themes and age groups.